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Business Development Center to Sales Process

Business Development Center to Sales Process

We've had a business development center (BDC) at our Hyundai store for quite some time. We receive about four hundred internet leads and maybe 120…

A Slight Increase In Customer Retention Will Yield Huge Returns

A Slight Increase In Customer Retention Will Yield Huge Returns

According to the Harvard Business school increasing retention by 5% can increase profits by 25% to 90%. So the question is…Why is customer retention…

Service Staff: The Commission vs Salary Debate

Service Staff: The Commission vs Salary Debate

A tight line to walk in the service department is your pay structure for service advisors and support staff. No matter who you are, someone is going to…

How Facebook May Have Just Cost You Thousands

How Facebook May Have Just Cost You Thousands

"Who will watch the watchers?" This paraphrasing of a famous line from the ancient Roman poet Juvenal came to mind as I was reading the news…

30 Referral Stats to Rock Your World

30 Referral Stats to Rock Your World

We all know referrals are great but do you truly know how powerful a customer or employee referral is for your store? How many sales on…

#Hashtagging - The Fine Line Between Engagement and #Spam

#Hashtagging - The Fine Line Between Engagement and #Spam

My grandma thinks a hashtag is something hippies play when they lose their hacky sack. My generation recognizes hashtags from IRC channels, and Mil…

The Elusive Bump in Sales Dollars

The Elusive Bump in Sales Dollars

Can you increase sales in the service department without chasing away your customers? The goal of the service department at any dealership is the same a…

Preparing for a Disaster

Preparing for a Disaster

Preparing for disaster isn’t just about putting together a kit with everything you need ahead of time (though we highly recommend it), it also means…

General Community Posts sortcreate  Become a Blogger chevron_right

You Sold the Car But 72% of Customers Are Using Third-Party Mechanics.

You Sold the Car But 72% of Customers Are Using Third-Party Mechanics.

Service department revenue continues to increase in importance for dealerships.  With lower margins, service revenue is the bread and butter for m…

The Modern Shopper Journey: It’s a Dealer Journey, Too

The Modern Shopper Journey: It’s a Dealer Journey, Too

The modern car-shopper journey has changed.  It’s no longer about spending an entire day—or even multiple days—scouring a variety of…

Dealers Are Asking “What Is Online Retailing, Really?”

Dealers Are Asking “What Is Online Retailing, Really?”

In my many discussions with dealers, the one question that invariably comes up is “What is online retailing, really?” They’ll then be…

Galpin Motors: Facebook Success Story

Galpin Motors: Facebook Success Story

To view the Success Story that Facebook published on their website, click here Galpin Motors SUCCESS STORY Driving home more leads The Los …

The Naked Truth Part IV [EXECUTIVE EDITION]: Big Data & Attribution

The Naked Truth Part IV [EXECUTIVE EDITION]: Big Data & Attribution

During my time at MileOne, I was fortunate enough to have the resources, contacts, a great team, and insight to do something about this problem. One of our…

Google Allo Is Here PLUS LinkedIn Desktop Redesign and More!

Google Allo Is Here PLUS LinkedIn Desktop Redesign and More!

This Week in Social Media News for the Week of September 26 Check out Audio! LinkedIn Desktop Redesign and New Messaging Feature LinkedIn is th…

Wheel’s Auto to Announce CPO Merchandising Best Practices at Used Car Week

Wheel’s Auto to Announce CPO Merchandising Best Practices at Used Car Week

At the Used Car Week conference next month in Las Vegas, Wheel’s Automotive Dealer Supplies, Inc. will announce its line of CPO-specific visual marke…

Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Attendees

Auto/Mate's National Customer User Summit was Largest Yet with Dozens of Events for Attendees

Albany, N.Y. – September 27th, 2016 – Auto/Mate Dealership Systems announced today that its National Customer User Summit was its largest yet, …

Efficiency is the Key to Loyalty

Efficiency is the Key to Loyalty

Have you ever tried to call a dealership – whether it’s to inquire about a vehicle or schedule a service appointment – just to get pl…

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