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CDK Global

CDK Global

CDK Drive

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About the Product

Not all DMS solutions are created equal. When choosing a DMS solution, look closely at the complete offering – you need a solution that helps drive profitable results.

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Product Summary

Product Overview
CDK Drive Product Overview

.overview .snapshot table { display: inline-table; } .overview .snapshot table tr td { border: none; } CDK Global DMS Product Overview Product Snapshot DMS - Sales/F&I Functional...

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Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Support is good but it doesn't do everything I want it too.
Reviewed by a General Manager 3 days ago
Recommended: YES
✅ Verified Rating

Pros: The support is good and we like our reps.

Cons: I like it better than Reynolds and DealerTrack. Does it do everything I want? No.

They know what they're doing, could be simplified
Reviewed by Internet Sales Last Week
Recommended: YES
✅ Verified Rating

Pros: They have the experience of knowing the business.

Cons: They’re too complex; They offer way too many choices. It needs to be simplified.

Terrible experience
Reviewed by a Marketing Director Last Week
Recommended: NO
✅ Verified Rating

Pros:

Cons: Their customer support is asinine. Their product is expensive. It is not user friendly.

Complex, outdated, and NOT user friendly
Reviewed by General Sales Manager August 30th
Recommended: NO
✅ Verified Rating

Pros: We've been using the system for years and are familiar with the part that we use.

Cons: We only use maybe 20% of the system (and we've been using it for years) because it is complex, old, and outdated. We don't have time to learn how to use it. Unfortunately, it is time consuming and not user friendly. They have terrible customer service (it is hard to get in touch with them on every level). I’ve learned that when I want answers, I need to figure it out for myself. All that effort and it's not accurate.

Dealer Rating
Reviewed by an Internet Director Jan 3, 2015
Recommended: NO
✅ Verified Rating

Pros: Great support team.

Cons: Antiquated interface. Users are restricted by overcomplicated tasks. A program based on Windows or Mac interface would be more user friendly. These are what people use at home, why overcomplicate it at work. I want my team to have the ability to do many roles at any time.

Dealer Rating
Reviewed by an Owner Nov 14, 2014
Recommended: NO
✅ Verified Rating

Pros: We are able to login to the system each morning.

Cons: Training is horrible. Promises are constantly broken. The mobile interaction is pathetic.

Dealer Rating
Reviewed by a General Manager Nov 12, 2014
Recommended: YES
✅ Verified Rating

Pros: Great accounting system, the general office loves it

Cons: Web desking works, but the actual contracting is still on their ancient platform. They need HELP with their CRM. It is so bad.

Dealer Rating
Reviewed by a Marketing Director Nov 12, 2014
Recommended: NO
✅ Verified Rating

Pros: Support via chat is usually pretty quick/helpful.

Cons: Needs to be more user friendly.

Dealer Rating
Reviewed by a Dealer Professional Sep 8, 2014
Recommended: YES
✅ Verified Rating

Pros: Product is very easy to use and train employees on.

Cons: Coming from Reynolds and Reynolds, we lost alot of reporting features that we would like to have. Once an RO is generated you cannot pull any prior information about the service appointment itself. Cannot track service appointment scheduling.

Dealer Rating
Reviewed by a Dealer Professional Aug 15, 2014
Recommended: YES
✅ Verified Rating

Pros: Customizable reporting through smart grid.

Cons: User friendly-ness. Product integration and training.


Contact Info

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