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Pros: I like the clean look of the website and the ease of search. The customer service is good too. Follow up is fast and friendly.
Cons: We would like to make changes to be a little simpler. Once we find what we need, it ends up being simple and easy to make changes.
Pros: The website is easy to maneuver and the customer service from them is great, we can always get an answer right away.
Pros: We like that the search helps us find anything quickly so we can make changes. I feel the search option also works well for the customer.
Cons: The website looks too generic, like all other dealers using CDK. We would like to be able to customize more.
Pros: We are happy with CDK for the most part. We are able to make changes, put new inventory online and is able to navigate easily. We love that customers can type in the search a color and all the cars that color come up both new and used. I also like that we can put special pricing in the details.
Cons: I can't think of anything we'd change, I feel the website is good.
Cons: I called tec support today. After an on hold wait time of 25 minutes someone finally answered the phone and hung up on me. I called back and was put on hold for another 25 minutes. I feel like I'm paying for a product that has less than adequate support. In all reality its the worst support system I have dealt with in 10 years. the company slogan should be long wait times and poor service.
Pros: Great Product and easy to navigate through
Pros: I can't think of any.
Cons: Nothing works like it should. Tied to the computer. Cannot manage things remotely Does not accurrately track ROI. Spend more time managing the CRM then customers
Pros: Very involved program. The good thing is that you can really get as in depth as you would like with it or as little. It really isn't a black or white type program.
Cons: There is so much to learn. Takes time but will pay off if given time.
Pros: leads are added through dealer socket and our BDC
Cons: leads are too often duplicated,
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