What do you do after your dealership events, projects or even your small initiatives for your dealership? How do you measure the activities, efforts and performance?
Here's a simple exercise to provide your teams and individuals with the critical performance improvement feedback needed to keep them focused, on-point and eager to continue making great things happen. This tip comes courtesy of the US military - I recommend you hold a post-event After Action Review (AAR) The Army conducts these after any mission for everyone involved, regardless of how large, at the conclusion. This debriefing session is designed to survey what happened and find the takeaways from the activity. This immediate feedback allows everyone to quickly regroup, understand the critical points and master the key decisions made.
Enabling everyone to participate raises the awareness and experience level of the team members and prepares them for future decision making experiences - a key trait needed for developing future leaders.
The After Action Review consists of four simple questions and requires everyone to participate.
The four questions they ask are:
- What did we set out to do? (The objective)
- What actually happened? (The reality)
- Why did it happen? (The root causes)
- What are we going to next time? (The application)
Give this AAR method a shot within your dealership, whether it's used in one one one situations or team based projects.
Looking for more leadership and management education? See how DrivingSales University can help your dealership's team today!