If you are a business that has a Facebook page, then you already know building a community on the page does not happen overnight. Often times you hear or read about how it takes time and patience to create a page on Facebook that is lively and engaging, which is true, but rarely ever do you learn about the gradual steps that will tell you if your page is growing in the right direction. The first extremely important factor in building an active community on Facebook is Content. Think of the content you share on your page as a type of “invitation”. When you share a photo, link, video, or question on your page, you are inviting people to interact with your page and more importantly, with your business. The types of content you share with your potential community will effect who will accept your “invitations” (shared posts) or not. Thus, it is important to share content that you are knowledgeable about and that is relative to your business. If you stray away ...Read post

Commitment. It means different things to different people. When it comes to social media marketing and Facebook in particular, it means making the choice to work hard, keep going, and stay disciplined. Facebook is extremely fickle. Its algorithm relies on momentum, something that dies very quickly after only a few bad posts or skipped days. It’s for this reason that businesses and marketers have to make a choice before diving in. Are they going to take it all the way or is it better to keep it slow and simple? Both methods work at achieving their respective goals. The majority should consider going for the latter as the effort that goes into going “all the way” must be sustained indefinitely to be successful. There are plenty of strategies that work with each method, but before we get into those, here’s the difference between the two. Keep in mind, there’s really no in between. The Easy Road This isn’t the “stick your head in the sand ap...Read post

In many ways, Facebook has lost some of its luster as a business tool. It isn't that it's not possible to properly market a business on the platform. It's that the complexity of the EdgeRank algorithm mixed with the touchiness of the advertising formats has many turning autopilot onto their pages instead of investing time or money into them. They just weren't seeing a return on investment the way that they had hoped. It seems to be an ebb and flow of sentiment. General Motors, for example, decided to dump their investment into Facebook advertising last year before returning to the platform this year. It's not an uncommon practice - try it, fail, give it up, hear that things are better, try again. Those who are on the downside of their Facebook love affair often turn to automation. Once they've decided that they can't get the ROI out of Facebook, they either abandon their page altogether or continue to post to it semi-regularly or through posting tools t...Read post

Since May is National Military Appreciation Month, it presents the perfect opportunity to demonstrate your gratitude to the men and women who have sacrificed for our freedom. Military Appreciation Month should be a time to honor, remember, and recognize those individuals who have served and are serving in the U.S. Armed Forces. Today I’ll share three easy-to-execute campaign ideas that will help you show your appreciation. Thank a Soldier Help your community show their appreciation to the U.S. Military by creating a “Thank a Solider” campaign. That’s right, simply ask your fellow community members to say thanks each time they see a veteran, active duty, reserve, or National Guard member. Remember to tell them that it is a great way to demonstrate appreciation for the sacrifices, dedication, and service they have made for our country. These types of community outreach are a great way to create top-of-mind awareness for your brand while showing these generous ind...Read post

So, you have a Facebook page for your business. You’re ready to tap into the most powerful social site in the world. You want to get fans, to get people to like your page and hear your messages, to communicate with them in a meaningful way and to help drive more business. You figure that, “Hey, I’m a business. The only way people are going to like my page is if I have a drawing for a free iPad or give them a game that they can only play if they like my page!” Nope. It’s the wrong thinking. It’s not just the fact that you’re going to get people liking your page from everywhere around the world rather than the coveted local area Facebook users. What’s worse is that you’re actually going to do damage to your page and prevent locals from seeing your post or engaging with your page. Here’s why…   Their Intentions are Not Good Convenience stores don’t make a ton off of lottery tickets, but they get peo...Read post

All companies' business capabilities rely on how they identify opportunities, and gain more business insights. And to achieve this, all of things need to successfully function in the marketplace, from giving nice experience on the web store, smooth payment processing, to excellent customer support. When these things come together rightfully, there is always a good chance of extending business capabilities. But it is important to seek the right tools that have potential of turning around things for more business capabilities. Organizations use different tools and technology to exceed themselves in the competition such as customer relationship management systems, business intelligence tools, help desk, phone and chat support. But what’s more important is determining your business strategy, and how the implemented tools are going to complement your strategy. For instance, if customer service is something your organization has determined to be a strategic capability, find out th...Read post

Rumors always fly about Google, particularly when it comes to search. Next to Apple, Google is the beneficiary and/or victim of rumors on a regular basis. Some of them are started by others, but occasionally they're started (and confirmed) by Google itself. Such was the case last year when they hinted about the first variation of Penguin and it was the case this year with the latest update, dubbed Penguin 2.0. Now it's here and their was a nice writeup about it on Driving Sales by Aaron Schinke of DealerFire. The advice he gives is sound and falls in line with what we've seen from this update. The update has proven to be a very positive one for those who are doing SEO the right way. I spent an hour doing spot checks on dozens of our clients last night and found that they either kept their strong positions or moved up if they weren't #1 already (which usually means that their competitors actually moved down as a result of the update, but the net result is the same). ...Read post

Remember how slow the industry was to embrace the internet as a sales tool way back when? I do, I got into this business around the time the “fad” hit the noodles of dealers across the country. I found as a trainer for an automotive training company, there was a 33/33/33 factor when I would talk to dealers and management about it.   33% said the Internet was not a force to reckon with but a fad 33% said that they were “watching” to see how things developed but remained in park 33% started trying to figuring out how to engage but not really more than a little “figuring”   Then there was that 1% - they were actively moving into this new territory, making mistakes, figuring it out along the way with bumps, bruises and some pain. If someone was to do a survey of all dealerships that were around then and are still around today- I bet they would find that the 1% are the current industry leaders boasting the highest sales, largest grosses, l...Read post