Community

Share your automotive expertise

2 Write a Blog Post

Filed in: None

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

 

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

 

HOFFMAN ESTATES, IL. April 12, 2012 – The Dealer Services Group of Automatic

Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time - in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola.  “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality PledgeTM.”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added.  “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.” 

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers.  Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd.  “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.” 

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships.  The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers.  Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com.  Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website.  For more information, please visit UsedCars.com or call 1-877-852-7576.

 

About Dealix

Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers.  Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides.  Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping.  Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites.  Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

 

About ADP

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions.  Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes.  ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world.  For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.ADP.com.

 

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often.  Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%.  Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit the corporate site, www.contactatonce.com.

 

###

 

 

You must be logged in to comment

Login Create an account

Add your comments:

   

Industry Press Releases' Recent Posts

Related Posts

  • Pokémon Rubis Oméga et Saphir Alpha Rom Télécharger

    Pokémon Rubis Oméga et Saphir Alpha Rom Télécharger Read post

  • Email Conquest Marketing Guide

    Every business needs customers, right? Keeping customers loyal to your business and ensuring they come back to you for future purchases involves a retention marketing strategy. Although this type of strategy is incredibly important and needed for a successful business, today we are going to focus on developing a conquest marketing strategy. Now I know what you’re thinking, “You tell us all the time - it costs five times more to acquire a new customer than to keep an existing one.” This is a very true statement; however, there comes a time for every business when you have to look outside of your current database and acquire new business to grow your current customer pool and increase revenue. What if I told you that acquiring new business doesn’t have to be so costly? In fact, dealers who use OneCommand’s conquest email solution have seen a $15 return on investment for every one dollar spent. Today I’ll share a cost effective conquest marketing strategy that brings addition...Read post

  • Impress top candidates in your community

    Here is the daily hiring and getting hired tip: Want to impress top candidates in your community, start with your employment page on your own website. Always be hiring! Take the time to detail the benefits of working at your store like income, work environment, flexible schedule. Highlight some key employees with tenure, and give descriptions of each of the positions in your store. Even if you are not actively looking at the moment give the community the ability to pursue a position.Read post

  • Think Compliance Isn’t Your Problem? Think Again

    News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 7 employees at the same dealership who have been indicted so far this year. Not very pretty. Now you may be thinking that these folks must have engaged in really outrageous behavior to get arrested, especially by the feds. You’re likely also thinking that this could never happen to you – and you may be right. But before you ignore this as something that only happens to people in other dealerships, you might want to read on. For a number of reasons I’ll get into shortly, my take on this latest government action is that there’s a profound change occurring in the car business legal environment – not only for dealers, but for everyone who plies their trade selling cars. I know, I know - you’ve heard this all before – but please stay with me for a little bit. It’s no secret that fo...Read post

  • When An Apology Isn’t An Apology

    Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises (big or small). Whether the complaint is relayed to the frontline employee, or the customer felt the need to go directly to management, apologies are usually made.   The problem is that, at times, your customer feels that they have received an empty apology and can recognize this type of apology a mile away. These “nonpologies” don’t accomplish anything more than relaying indifference to the customer.   Examples of nonpologies are:   “We made a mistake.”   “We apologize for it taking so long.”   “I’m sorry you’re unhappy.”   The reason these apologies have no weight in the customer’s eyes is because there is no acknowledgement...Read post

  • Are You A Part Of The Smartphone Revolution?

    In a very short 6 years, the iPhone and Android mobile platforms have come to represent over 90% of the smartphone market. In both design and operation, the iPhone has lead to a wildfire of smartphone adoption. While the open-platform Android has provided smartphone access to the masses by providing cost effective devices. So what does all of this mean for you? Let’s first take a look at mobile websites. Many dealerships consider a mobile website a helpful tool to help drive traffic into their store. However, here’s a look at why mobile websites simply aren’t enough to keep up and could actually be driving traffic away: 1) A “mobile website” is a condensed version of a “full” website – a website built to be viewed on a computer screen – not a mobile screen.  A mobile website wasn’t built to integrate with the underlying technology that drives mobile apps and does not take full advantage of unique smartphone capabilities like push notifications, GPS, o...Read post

  • When to search for new employees

    Here is the daily hiring and getting hired tip: We get asked a lot about when the best time is to hire. There is a sweet spot in the year. The greatest amount of layoffs are done between October 1st and Thanksgiving, and the heaviest volume of employers seeking applicants is just after New Year's. This means that from Mid-October to Christmas the largest pool of applicants is available, with the least businesses competing for them. That is the best time of year to search for your new team members.Read post

  • Why is Marketing Automation Superior to Plain Old Email Marketing?

    Lots of automotive shops and car dealerships use email marketing to run special promotions, increase repeat customers and advertise new vehicles. But when everyone else also uses email marketing, and uses the same old email techniques, how do you make your messages stand out?Read post