Share your automotive expertise

2 Write a Blog Post

Filed in: None Selects Contact At Once! To Power Live Dealer Chat


Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis


HOFFMAN ESTATES, IL. April 12, 2012 – The Dealer Services Group of Automatic

Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on another option to interact with car buyers in real-time - in addition to phone and email.

“ is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola.  “As with our phone and email lead features, dealers who list their pre-owned inventory on will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality PledgeTM.”

“After careful consideration, we chose Contact At Once! to power live dealer chat on because of their high adoption rate within so many dealerships across North America,” Mr. Smola added.  “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on will allow our combined customers to leverage their existing investment in live dealer chat.” 

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on with cost effective ways to connect with car buyers.  Unlike other advertising partners, offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd.  “We’re pleased that Dealix and saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on” 

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships.  The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers.  Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes  Dealer chat on is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website.  For more information, please visit or call 1-877-852-7576.


About Dealix

Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers.  Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides.  Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping.  Dealix also operates, one of the fastest growing auto shopping sites.  Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.


About ADP

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions.  Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes.  ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world.  For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at


About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often.  Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%.  Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit:  To learn more about the company, please visit the corporate site,





You must be logged in to comment

Login Create an account

Add your comments:


Industry Press Releases' Recent Posts

Related Posts

  • What Thanksgiving has taught me about Dealership Marketing

    I’m not sure if it was my third helping of Tofurky, the belly full of wine or the fact that I’m just a total workaholic, but I couldn’t help draw some similarities between Thanksgiving and the world of automotive dealership marketing. (Yes, seriously.)Read post

  • The Billion Dollar Uber Opportunity Hiding In Your Business

    You have the same exact business model as Uber. They just deploy their assets a little bit differently.   If I ask you how you get customers what is your response going to be?   I do newspaper ads… I do T.V ads… I do PPC ads… I blog… I write posts on LinkedIn… I put pictures on Instagram… I publish on Facebook… I write on Medium… I do email marketing I do direct mail… I podcast… I wrote a book… I tweet…   GREAT, but guess what you are educating the wrong market.   Educate your current clients because when you break it down conversations about your business are happening at soccer games, dance recitals, at the grocery store, at the mall, at dinner and coffee shops.   These are the converstaions your dealership needs to be in and if you have a solution for your clients to share information about your dealership when these conversations happen you will be able to position your dealership at the time of intent.   The best and only way t...Read post

  • AutoAlert Acquires Customer Experience Software Leader MotoFuze

    IRVINE, Calif.—December 01, 2015—AutoAlert, the automotive industry's leading data mining and trade-cycle management platform, today announced that it has completed the acquisition of MotoFuze LLC, the automotive industry’s first Customer Experience Management (CEM) platform.  MotoFuze will be transitioned to a fully integrated product of AutoAlert.  MotoFuze CEO Mike Dullea and Co-founder Tom Walls have been appointed as AutoAlert’s Chief Sales and Marketing Officer and Chief Technology Officer, respectively. Founded in 2013 by Walls and industry veteran Kendall Billman, MotoFuze has already generated significant attention in the industry through its cutting-edge CEM that provides dealers with the ability to receive, assess, and utilize relevant, real-time data in automation of sales and marketing efforts. The MotoFuze suite of products includes social media campaigns, content management, and predictive analytics. Tapping into these capabilities will allow AutoAlert custom...Read post

  • Content Marketing is the New Advertisement

    Content development is likely the most necessary step in keeping a website relevant to search engine algorithms and users.  This need will only increase in years to come.  Companies should focus on having adaptable content marketing strategies to ensure they are available when customers are searching for them. While PPC search engine advertising can certainly do a decent job of getting interested customers to a website, content is what ultimately gets people there without having to pay for each visit.  The more original content appears on a site that benefits people in a way that they find what they are looking for, the more the site should eventually rank for the keywords involved in that content. Thus, determining keywords and creating useful content based around them can ultimately help both customers and company owners alike.  Also, content marketing helps with social media as good, current and relevant content is easier to share and more likely to be passed along. Companies...Read post

  • Navigating SEO: How to Create Content That Attracts Links

    What do you want from SEO? If I had to guess, I'd say "more traffic" or "more leads" are at the top of your goals list. The problem is, those things don't just happen on their own. One way to accomplish these goals is to pursue link building by creating amazing content. Links are one of the most important signals Google uses to rank websites. They act as endorsements and help Google understand how sites are related and which pages offer the best information on any particular topic. Below, I'll provide a guide to help you better understand link building, learn from the success of other sites, and create content that people want to link to from their sites. Using this strategy, not only will you be creating quality content, but the links earned will translate into more targeted traffic within your industry or niche.   Understand Why People Link to Others' Content Sites don't link to other sites; people link to other people. When beginning a link building campaign, this is the most...Read post

  • RECALLS - The good and the bad

    Looking at the recent projected numbers by NADA, it appears that fixed operations is in a position to increase on their 2014 total of service and parts sales of $91.73 billion. In this latest report NADA was projecting a modest increase of four to five percent in the customer mechanical number. However, there was a twenty percent projected increase coming from the warranty side, obviously we can thank the increased volume due to recalls. Recently I was presenting in meeting with a group of high functioning CJD dealers and looking at their composite year to date we found that warranty repair was getting close to thirty five percent of their total labor sales. This number is huge when you take in consideration it has typically been in that twenty to twenty five percent range.   So why do I think this is a bad thing? We all want the added income, right? Warranty/Recall work is providing a substantial increase to all of our income, but is it here to stay. I believe that the litigious ba...Read post

  • Consumers Are Taking Their Complaints to Social Media. Are You Responding?

    In the past, consumers were limited in their options when they had any sort of complaint or service issue with a particular business. Those options, however, have progressed and today’s consumers have moved on from phone calls and e-mails to air their complaints. They now turn to review sites and social media in an effort to get businesses to rectify a perceived wrong. Yes, some of these complaints may escalate into a revenge-sort of rant by an unhappy customer. But, oftentimes a consumer is simply at their wits end after attempting to get the problem solved via traditional methods. Consumers are now getting wise to the fact that taking their unhappiness to social media may be the best way to get their problem solved.   A recent article on, described several situations in which consumers tried to get problems solved via traditional methods, to no avail. One story involved a man who purchased a refrigerator which did not work correctly. After more than four service visits ...Read post

  • Google Auto Says Mobile is the Place to Be

    In a study published this month by Google’s Automotive division titled, “The 5 Auto Shopping Moments Every Brand Must Own,” it’s crystal clear that dealers need to have a strong mobile strategy in order to stay in the game.   The study breaks the car buying experience down into five moments. Three of them are dominated by consumers using mobile devices to gain information. This information is key to what they buy and where they buy it.   According to Google, the five auto shopping moments every brand must own are:   1.     Which car is best? 2.     Is it right for me? 3.     Can I afford it? 4.     Where should I buy it? 5.     Am I getting a deal?   Once the consumer reaches the, “can I afford it?” moment, they turn to their smartphones. “Search interest for MSRP and list prices is at its highest level ever, growing 25% in the past year, driven in large part by mobile, which accounts for 70% of these searches,” the study stated. Fr...Read post