Community

Share your automotive expertise

2 Write a Blog Post

Filed in: None

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

 

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

 

HOFFMAN ESTATES, IL. April 12, 2012 – The Dealer Services Group of Automatic

Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time - in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola.  “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality PledgeTM.”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added.  “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.” 

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers.  Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd.  “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.” 

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships.  The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers.  Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com.  Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website.  For more information, please visit UsedCars.com or call 1-877-852-7576.

 

About Dealix

Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers.  Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides.  Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping.  Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites.  Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

 

About ADP

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions.  Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes.  ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world.  For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.ADP.com.

 

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often.  Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%.  Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit the corporate site, www.contactatonce.com.

 

###

 

 

You must be logged in to comment

Login Create an account

Add your comments:

   

Industry Press Releases' Recent Posts

Related Posts

  • Using Data to Increase Service Revenue

    One of the most valuable assets you have at your dealership is your customer database. However, frequently dealers fail to effectively use this information to help achieve more specific marketing goals. While some may use their database to send marketing messages to existing and previous customers in an effort to sell another vehicle, or perhaps remind of a future service that is due, this is a very limited use. Sadly, many dealers fail to fully leverage this literal goldmine of information.   For example, using data segmentation to present products or services purchased by one set of customers to other customers with a similar profile. This is not a new idea, Amazon does this quite effectively. When a consumer visits many web pages, suggested products are prominently displayed that were purchased by other Amazon shoppers with similar buying or viewing habits.   Amazon’s suggestive marketing strategy is effectively playing the odds that, by leveraging a customer’s previous p...Read post

  • How quickly can you say "YES?"

    At Autosoft we pride ourselves on customer service and have done so for over 25 years. So when a current customer’s service manager walked out without notice, the general manager was at a loss for what he was going to do. The parts manager just joined the team, the old advisor quit and the new advisor wasn’t due to start for another week. That left him with a brand new crew with no experience and a service department without the ability to wait on customers!!! Out went the phone call to the local business development manager… “can you help?” Read post

  • New Craigslist listing issue

    Craigslist has had a change in layout and search abilities for awhile but there is a major issue in their new filters. Dealerships are missing a ton of searches when a customer is filtering down the search. The image I included in this post shows how consumers now have the ability to search by type: truck, sedan, convertible, wagon, and other criteria....but a lot of dealers feeds are notRead post

  • Google Penguin 3.0 – What Does It Mean For You and Your Website?

    On Friday, October 17th 2014, Google announced another Google Penguin algorithm update. The purpose of this algorithm is to minimize the presence of websites who take part in spammy link building practices in search engine results pages (SERPs).Read post

  • Driving sales executive summit ....what did you think?

    I just attended my 3rd driving sales executive summit. This was by far the best one yet. We had a chance to learn from some of the best internet marketing people in the business. The keynote speakers were very informative and easy to follow.  The topics they covered were relevant and cutting edge. I especially liked the info that Jared shared with us about customer experience. He shared some eye opening information. The best way to set ourselves apart from other dealerships is to provide a better customer experience. The breakout sessions were great this year as well. I especially liked the one that Allyn Hayne from Launch gave. It was titled blurring the lines between social media and seo. It was great! He shared some of the most recent changes with google. If you did not see this session make sure that you watch the video when it is released by driving sales. While I know that this conference has an expense …it is well worth it. The time out of the store is hard as well but the...Read post

  • Don’t Kill The Messenger

    Customer complaints happen. No matter how much a business wants to provide great customer service, there are times when the dominos aren’t lined up exactly right. The chain breaks somewhere, preventing the last domino from falling. For the most part, customers understand that businesses aren’t perfect. It certainly helps when the customer that is having a poor experience is familiar with any challenges that prevent the experience from being great. Take for example a story shared recently by ijreveiw.com, about a couple that had a less than stellar experience at a restaurant.   The couple were quoted in the article saying: “service tonight sucked. [It] took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entrée. People all around us were making fun of the restaurant & how bad the service was.”  In many cases, an experience like this would be blamed on the frontline employee – namely the server. However, as both customers had previously ...Read post

  • Leveraging the Incremental Sales Tracker to Master your Domain

    Many of the dealers I work with suffer from a similar urge when it comes to managing their dealership marketing budget. Their impulse is to move money around, cut spending or even change vendors— sometimes on little more than an urge. I admit, sometimes it can be a tough itch to ignore. How many of you are using a bot or a spreadsheet and looking at analytics from multiple vendors who all want credit for every sale you make? It can get frustrating. But before you resort to any drastic measures, there’s a way you can become master of your dealership domain and lord of your marketing manor.Read post

    By Cobalt on October 28, 2014

  • Millennial Motivation At Your Dealership: 4 Areas To Focus On

    This generation has been called everything from the “tech-obsessed” to the “trophy” generation; putting technology over work and needing recognition for everything they do. Being digitally connected is one of the most important factors in running a successful business these days and hard work should be recognized. Hold on to these go-getters by focusing on these four areas.Read post