Community

Share your automotive expertise

2 Write a Blog Post

Filed in: None

UsedCars.com Selects Contact At Once! To Power Live Dealer Chat

 

Chat solution provides real-time connection between auto dealers and shoppers on a pay-per-chat-lead basis

 

HOFFMAN ESTATES, IL. April 12, 2012 – The Dealer Services Group of Automatic

Data Processing, Inc. (NASDAQ: ADP) today announced that its Dealix business unit has implemented a live dealer chat solution for its UsedCars.com website. Live Dealer Chat powered by Contact At Once! gives dealerships which list their pre-owned inventory on UsedCars.com another option to interact with car buyers in real-time - in addition to phone and email.

“UsedCars.com is the first to offer chat as part of our advertising service on a per-qualified-chat lead basis,” said Dealix Vice President, Egon Smola.  “As with our phone and email lead features, dealers who list their pre-owned inventory on UsedCars.com will only pay for the highest quality leads generated from live dealer chat. And, of course, live dealer chat leads are backed by the Dealix Quality PledgeTM.”

“After careful consideration, we chose Contact At Once! to power live dealer chat on UsedCars.com because of their high adoption rate within so many dealerships across North America,” Mr. Smola added.  “Many of our dealer clients already use Contact At Once! to power dealer chat on their own dealership websites. Selecting Contact At Once! to also power live chat on UsedCars.com will allow our combined customers to leverage their existing investment in live dealer chat.” 

The new chat functionality underscores Dealix’s commitment to providing dealers which choose to list their pre-owned inventories on UsedCars.com with cost effective ways to connect with car buyers.  Unlike other advertising partners, UsedCars.com offers a unique value proposition in which dealerships only pay for quality leads from pre-owned car buyers – the merchandising of used vehicles and dealerships is free.

“Just like the consumer interested in a new vehicle, the pre-owned consumer has grown to expect answers to their online questions to come in seconds, not days,” noted Contact At Once! Vice President of Business Development, Skip Dowd.  “We’re pleased that Dealix and UsedCars.com saw the value in choosing Contact At Once! to connect shoppers with their dealership clients at the peak moment of interest – when buyers are viewing pre-owned inventories on UsedCars.com.” 

Contact At Once! is the leading provider of live dealer chat software which connects online shoppers with car dealerships.  The solution allows consumers to easily connect and converse with an available dealership representative, to ask questions and receive instant answers.  Websites on which Contact At Once! chat is deployed typically connect 25% more shoppers with a dealership.

Using a single set of tools and processes, dealers can respond to consumer chats originating from anyplace across the Contact At Once! dealer chat network, which now includes UsedCars.com.  Dealer chat on UsedCars.com is available on a pay-per-qualified-chat basis to dealerships that list their pre-owned inventories on the website.  For more information, please visit UsedCars.com or call 1-877-852-7576.

 

About Dealix

Dealix is one of the leading providers of quality leads for new and used cars for dealerships, dealer groups, and automotive manufacturers.  Dealix, the only Internet marketing company that backs its new and used car leads with a Quality Pledge, powers the online quote platforms for AOL Autos, MSN Autos and NADA guides.  Through its network of owned and affiliate sites, Dealix connects dealers with millions of car shoppers each month who prefer independent Internet sites when shopping.  Dealix also operates UsedCars.com, one of the fastest growing auto shopping sites.  Dealix is a business unit of ADP Dealer Services, a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational, heavy equipment and agricultural vehicle dealers throughout the world.

 

About ADP

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions.  Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes.  ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy equipment, and agricultural vehicle dealers throughout the world.  For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.ADP.com.

 

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often.  Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25%.  Named to the Inc. 500 as one of America’s fastest growing businesses in August of 2011, and recipient of the Highest Rated Chat Provider by auto dealers on Drivingsales.com in 2010 and 2011, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.  To learn more about the company, please visit the corporate site, www.contactatonce.com.

 

###

 

 

You must be logged in to comment

Login Create an account

Add your comments:

   

Industry Press Releases' Recent Posts

Related Posts

  • Mobile Click-to-Call vs. Tap-to-Text: Controversial or Complementary?

    A July 2014 Automotive News article sang the praises of phone calls over email and form leads, citing faster responses and ease of use via mobile. What it didn't point out, though, is that text-based, one-to-one messaging is worthy of a verse or two as well.Read post

  • Do Your Salespeople Spend Too Much Time Managing Software...Instead of Selling?

    The fact is, lead generation is an expensive business and having the right tools to manage this investment and deliver the most qualified leads to your dealership is paramount to your success. When it comes to mining your database and working your in-market customers, you have two choices: use your internal team to run and manage all aspects of it (self-service) or outsource many of the functions to a service provider who does most of the heavy lifting (full service).  Self-service options demand the installation of comprehensive software that requires training and hands-on daily interaction to be effective, while a full service provider will take over the day-to-day tasks (i.e., database management, developing marketing materials, mailings, e-mails, etc.) and, instead, deliver qualified leads to your sales force. Both approaches have their pros and cons. Full disclosure, I currently work for a full service provider, but I also spent eight years as VP of Sales and Marketing for a la...Read post

  • DSES: Can You Feel Me Or Is It The Customer Experience?

    DrivingSales Executive Summit 2014 is officially in the books. It was a sold out event once again that enveloped the Bellagio Hotel in Las Vegas for the better part of three days. Planned was a (digital) star-studded keynote speaker list plus some of the finest breakout speakers, many dealers, for those in attendance. Here's some highlights form the event from IM@CS' perspective: Day One Just as last year, there was a Canadian Breakout Session housing some of the top companies from our neighbors to the north along with some powerful presenters including Grant Gooley and Jeremy Wyant. Jay Radke and Brent Wees definitely brought the "eh" for a second time. Rumor is that next year will be bigger and better (and DSES will NOT be during Canadian Thanksgiving!). After Emcee Charlie Vogelheim’s grandiose welcome of the attendees, DrivingSales' founder Jared Hamilton managed a uniquely powerful opening recognizing a few members of the car dealer community from stage for thie personal tr...Read post

  • Proactive PR & the NFL?

    While I love to be active myself, I certainly could not call myself a big fan of watching and keeping up with sports. It seems, however, that you cannot turn on a television, read a newspaper or use any social media recently without hearing about continuous misdeeds and wrongdoings of NFL players. I’m sure that you’ve seen them as well. So this is not designed to rehash, recap or discuss any of these controversies. Much of the attention and negative PR has been directed towards those players involved, as well as the NFL itself, as can be expected. Due to the ongoing controversy, sponsors have distanced themselves and some have even disassociated themselves with the league. One sponsor, however, seems to be taking a slightly different approach to the controversy… Verizon.   Let’s face it. Regardless of any controversy, football is not only uber-popular in America, but also big business. It brings massive exposure to its partners and sponsors. Just as in the real world, howe...Read post

  • "Going Viral" is a Dream, Not a Goal

    Over the years, I've worked with some of the best social media marketers in our industry. I've seen some posts that have hit incredible numbers on social media sites that were seen by tens, even hundreds of thousands of people. They were all memorable, not because the content was so incredibly awesome but because "going viral" on the internet is so hard. In fact, it's not just hard. It's what most would consider to be a fluke. It's for this reason that I want to warn dealers about the concept of going viral. Reference.com says that going viral is something "pertaining to or involving the spreading of information and opinions about a product or service from person to person, especially on the Internet or in e-mails." It sounds awesome! Wouldn't every dealer love for their messages on their website, blog, YouTube channel, or social media profiles to go viral and get spread from person to person in bulk? Unfortunately, it's not something that can be easily manufactured. I'm not going...Read post

  • Are You Available When Your Customers Are?

    The internet has changed our world. The concept of "business hours" has been turned on its head. People are buying things online at 2 in the morning. They're researching vehicles after the kids are in bed. They're planning out how to drop off their vehicle in your service department and still get to work on time at 4am. When they have questions, are you there for them? Chances are that you do not have a receptionist there to answer questions by phone overnight. A contact form or email simply won't fulfill all of their needs in the timely manner they expect. This is where 24-hour chat comes into play. In the example above, we described the person who wants to know about your service department and how she'll get to work. This isn't a hypothetical. It actually happens. We see chats all the time inquiring about hours and transportation. If you're not there to answer their questions, you're missing out on potential business. She can't wait until 7am to decide where to drop off her car ...Read post

  • Social Media Engagement is a Two-Way Street

    The most amazing part about the internet and social media is that it has opened up communication between people and businesses that was never possible before. We now have the ability to talk to our customers and for them to talk to us in an interactive fashion, allowing for clear lines of engagement that can be both public and private. For car dealers, this has translated into an incredible way for them to broadcast their messages and get feedback in real time. On Facebook, people can like, comment on, or share their posts when they appreciate them... and even when they do not. The world is completely different than it was a decade ago when the most powerful method of online communication, the email, was still relegated to being private. This all means that dealers can receive interaction, but it also means that they're required to deliver interaction right back at their customers. Every day, we see dealers who are not taking advantage of this. People will comment on their Facebook...Read post

  • Dealer Solutions: Catching Red Flags on Millennial Resumes

    Does it ever feel like the term “millennials” is an annoying buzzword or something that the American workforce can’t stop mentioning? Regardless of how this may make you feel, this is a term that won’t be going away anytime soon. You probably keep hearing something about “Generation Y is the future” or “right now is the time to attract millennials at your organization”—although it might seem repetitive, it’s true. This generation currently makes up approximately 23% of the dealership workforce, according to a report released by the NADA last year. Additionally, the percentage of millennials in the workforce is only going to increase in the years to come. This also means that there’s a good chance you’ve had a decent influx of resumes coming from this specific generation at your dealership. While hiring millennials is essential to growing business, it’s also important to make sure you’re hiring the best-fit candidates. One way to avoid poor hiring decisions is by scanning resumes for certain warning signs. The following are several red flags on millennial resumes that hiring managers should search for in order to avoid hiring a potential turnover candidate at your dealership: Careless Grammar & Spelling—This is an obvious red flag to spot on any resume. If a potential candidate is lazy enough to not carefully proofread his or her resume, then it’s likely that same candidate will not perform to the best of his or her ability. Full Sentences—Resumes should never be writRead post