Road to the Sale is More than Ten Steps--You Knew This, Right
Love this! This is, IMO, where the role of a well-run CCC/BDC comes in to play. I want the Customer building the relationship with the Store not the Salesperson. Most of this will only be done by 2% or less of Salespeople, so why not create a Dept, t...
The Vendor Circle Jerk
Great post Joe. To often,it is the Vendors trying to hold Dealers accountable. While there IS a time and place for that, asking that you receive the Service your PAYING for is not one of them. When I contacted Delta about a recent problem they did no...