Share your automotive expertise

2 Write a Blog Post

Filed in: Marketing

How Dealers Can Make Money On Facebook

By Eric Miltsch on Jan 10, 2013

How to make money on facebook with

Yesterday I shared this tongue in cheek image of how dealers can make money on Facebook. Sure, it's worth a few laughs, but it's also meant to get you to think about what you and your staff is actually doing on Facebook. (and other social sites)

If you're a sales person spending any amount of time on Facebook, you need to seriously evaluate what it is you're doing there. Here's a few questions to ask yourself - doing so will help frame your activities and keep your head focused on the important things: (Like creating amazing buying experiences and selling cars!)
  • Why do you use Facebook during the workday? Most likely you're procrastinating. Figure out what your purpose is - if you don't have a purpose, find one. Mine is to simply stay current with tech, digital & marketing news. 
  • What are you reading while you're there? At this point of the game, you've probably seen all the cute kids, funny cats and hilarious Internet meme's available. So why not make this time more valuable.
  • Clean up the list of page that you like. Is it productive for you as a professional, and helping you grow as an individual, to see updates in your stream from Doritos, Starbucks and The Walking Dead? 
  • Refresh your list of likes with pages that are sending your something worthwhile - you control this feed, make it as productive as possible. I've filled up my river with content from trusted sources such as, & - again, the point is to make your screen time as effective as possible.
  • Shake the fleas from your friend's list. I just don't have the desire to read about people complaining about their spouses, about how sick they feel or how much they hate the fact it's Monday again - either unfriend them or simply unsubscribe from their feeds. You'll love the new aura of positive vibes that flow through your stream. Reading a nice combination of updates from positive, successful people and content from more interesting and relevant sources will help your day!
One last Pro Tip: Support and work with your dealership's digital marketing efforts. Share, comment and like what your store does, the extra exposure will augment their efforts. This isn't about marketing vehicles, its about the experience and what people have to say about it on Facebook. Celebrate the customers and their interactions. People don't shop where they socialize, but they're certainly listening to the ratings, reviews and interactions others have with your store. Make them happy and let that good karma flow to influence others.
What else are you doing to turn Facebook in a productivity tool rather than a time waster? 




I love how you phrased that--"Shake the fleas from your friends list." It doesn't take too many whiny posts before someone disappears from my feed. I refuse to let whiners take their daily dump in my brain anymore.

Jan 10, 2013

Aaron- nicely phrased!

Jan 11, 2013

I have always wanted to say and do the above things your reading my mind! My de fleaing begins today :)

Jan 11, 2013

Comments 1 - 3 of 3

You must be logged in to comment

Login Create an account

Add your comments:


Eric Miltsch's Recent Posts

Related Posts

  • Consumers Are Taking Their Complaints to Social Media. Are You Responding?

    In the past, consumers were limited in their options when they had any sort of complaint or service issue with a particular business. Those options, however, have progressed and today’s consumers have moved on from phone calls and e-mails to air their complaints. They now turn to review sites and social media in an effort to get businesses to rectify a perceived wrong. Yes, some of these complaints may escalate into a revenge-sort of rant by an unhappy customer. But, oftentimes a consumer is simply at their wits end after attempting to get the problem solved via traditional methods. Consumers are now getting wise to the fact that taking their unhappiness to social media may be the best way to get their problem solved.   A recent article on, described several situations in which consumers tried to get problems solved via traditional methods, to no avail. One story involved a man who purchased a refrigerator which did not work correctly. After more than four service visits ...Read post

  • Google Auto Says Mobile is the Place to Be

    In a study published this month by Google’s Automotive division titled, “The 5 Auto Shopping Moments Every Brand Must Own,” it’s crystal clear that dealers need to have a strong mobile strategy in order to stay in the game.   The study breaks the car buying experience down into five moments. Three of them are dominated by consumers using mobile devices to gain information. This information is key to what they buy and where they buy it.   According to Google, the five auto shopping moments every brand must own are:   1.     Which car is best? 2.     Is it right for me? 3.     Can I afford it? 4.     Where should I buy it? 5.     Am I getting a deal?   Once the consumer reaches the, “can I afford it?” moment, they turn to their smartphones. “Search interest for MSRP and list prices is at its highest level ever, growing 25% in the past year, driven in large part by mobile, which accounts for 70% of these searches,” the study stated. Fr...Read post

  • This Week in Social Media

    Keep your customers in mind when you’re posting updates to your social accounts, and you’ll be sure to keep them coming back for more. No one wants a social media feed that’s log-jammed with nothing but sales pitches and offers, so instead, provide quality content that offers information on relevant topics of interest. Check out some tips to get you started when it comes to posting information that keeps your followers interested and looking for your online content...Read post

  • Don’t Creep Out Your Shoppers

    Many consumers don’t know why, but they do know that every time they reach out, their phone blows up with sales calls or they start receiving emails containing information about exactly the products they’ve been looking for—even though they haven’t communicated that information directly to you. Since your dealership may be able to gain insight into the consumer journey without individual shoppers handing the specifics to you, it’s important to approach the situation correctly and delicately in order to bring potential customers to your dealership instead of sending them running in the opposite direction. In order to approach your target consumers in a strategic manner, here are some tips to keep in mind...Read post

  • In this Age of Extreme Political Correctness, Should Businesses Care?

    If you’re on any social media platform, there’s no doubt that you’ve seen or heard of a multitude of topics where someone somewhere was offended. Not counting obvious religious, political or other volatile topics - there are many that seem, well, baffling. Take for example, the University of Ottawa’s decision to cancel its yoga class over concerns that cultural issues could offend students. Another recent example involved Starbucks decision to remove Holiday words and symbols from its traditional red cup which quickly went viral with detractors claiming that Starbucks hated Christmas. Target got into a mess recently with a Christmas sweater they sell that has the words “Obsessive Christmas Disorder” on it. People called them insensitive to those with mental health conditions. There are far too many examples of this recent phenomenon of unintentionally causing offense infiltrating and dominating social media conversations.   It’s a given that you can’t make everyone...Read post

  • Recall Masters Launches New Website: A One-Stop Source of Automotive Recall News, Data, Training and Communications

    Recall Masters, Inc., a leading provider of automotive recall news, data, training and communications, today announced the launch of a brand new website for the automotive industry. The company recently expanded its solution to multiple automotive businesses, including automakers, factory authorized dealers, pre-owned car dealers, fleet operators, rental car agencies, auto auctions, marketing agencies and other potential vendor partners. The website has been redesigned and expanded for more efficient navigation and to better explain all of the company’s solutions and product offerings. The site has also been built to fill a void as far as information and resources concerning automotive recalls. It is designed as a one-stop source of automotive recall news, information, marketing, training and other resources. Automotive businesses can visit the site to leverage the industry’s most comprehensive source or recall owner information for most every major auto make, get updated on all the latest news, and even request a free open recall report, tailored for their market area. Other educational resources include a recall communication sample, recall estimate by distance, recall summary report, Recall Masters Academy best practices curriculum, and company’s may request a free trial of the software services including API access and Inventory VIN Check. Read post

  • Want to Know Why Consumers Don’t Trust Us?

    The reason that consumers don’t trust us is simple… the messages we send them aren’t believable.   Point in case: Doug Demiro, a former manager of Porsche Cars North America, and now author of a popular column on automotive website Jalopnik, answered a reader’s question in his column that illustrates this point very clearly.   The question essentially boiled down to this: “Do those letters and e-mails from dealers saying they really want your trade-in actually mean anything? Do dealers really want your trade-in? Are they going to pay top dollar for your vehicle because they have some customer who desperately wants it?”   His answer: NO   Go ahead and read the article. It’s pretty much how consumers perceive these offers. The comments are also rather entertaining. It’s all consumers sharing experiences in which they received a similar offer and actually wanted to take the dealership up on it -- until they found out the dealer couldn’t deliver, or that the...Read post

  • Personalize Onsite Content for Users

    While marketing messages may fluctuate, most websites stay fairly static in terms of their offerings.  Different things may go on sale and different promotions may be featured on a site's home page or specials page, but rarely are those messages tuned for specific visitors.  However, it can pay to create custom onsite content intended specifically for each potential customer. Personalising onsite content amounts to having a site's images and copy change dynamically based on a user's cookies and browser history.  If a user has been searching for "cheap" items, showing a special discount to them might be more helpful, while someone that's been to a site already might want to be shown the last thing they were looking at.  Right now, this can be achieved with software.  In marketing, personalized content can be indirectly achieved via SEO (Search Engine Optimization) and directly via SEM (Search Engine Marketing/Pay Per Click). If a site isn't set up effectively to allow installing ...Read post