Community

Share your automotive expertise

2 Write a Blog Post

Filed in: Marketing

Your Facebook Page Insights are Inaccurate

By JD Rucker on Feb 23, 2013

Facebook Insights

If you run a Facebook page, you may or may not have noticed big changes in the numbers between August and December, 2012. For those who do not run many ads, the numbers were lower than expected. For those who run ads often, the numbers were likely higher than expected. This discrepancy led many to believe that Facebook was going to a “pay to play” model and despite reassurances by Facebook that this wasn’t true, the numbers told a different story.

Facebook discovered “a few weeks ago” that the insights reporting feature for pages was getting bad data. They were not counting views from the upgraded Android and iOS apps due to streamlining, while desktop views on sponsored posts were getting counted twice. They finally admitted to it today. The fix will be in place on Monday.

This is a minor bug that has caused major headaches to marketers. Those who are heavy on ads were seeing more impressions than they expected. If the results from these ads were poor, it’s hard to justify paying to present something to thousands of people if only a handful reacted. Conversely, those who use Facebook more organically or use the ads sparingly were made to believe that their efforts weren’t working. People adjusted strategies. Company owners and marketers complained. It was a mess.

While it looks like that (hopefully) going forward the right data will be displayed, it’s still a black eye for a company that is trying to position itself as a useful advertising platform. Google analytics have been around forever and haven’t seen the same level of bugs that Facebook insights have seen in a much shorter period. This is bad as Google Adwords budgets are the very dollars that Facebook is targeting. They want a chunk and they’re not doing a good job at proving that they’re worth it.

Perhaps most importantly, why are we finding out about this so late? If the data is inaccurate and being used by advertisers to measure success and failure, they should have divulged it the moment they discovered the problem. Instead, they kept it hidden until they fixed it. That’s not a good move for a public company that relies on user and advertiser trust.

What else is broken that we aren’t being told about yet?

Comments

I'd noticed the drop and like many assumed it was FB favoring paid advertising over organic engagement. Even if it's been "addressed" the lack of transparency is upsetting.

Feb 25, 2013

I've had a page for 6 weeks and find the statistic bewildering. I haven't advertised yet, my fans are growing steadily. I now have 100 fans, usually about 40-60 of them talking about posts, Previous posts have shown 45-90 views. This week I've had two for 150 and 350 however my reach has dropped from 800 to 500. The 2 posts didn't show up in my list of post statistics. The strange this is I haven't had anyone like the page who is a mutual friend of another follower. How is this possible? I feel like my posts make it to my fan and not to their friends although the last post of 350 said 300 was viral. Why haven't I seen an improvement in reach or even one fan join because of this.. I don't get it.

Feb 28, 2013

Comments 1 - 2 of 2

You must be logged in to comment

Login Create an account

Add your comments:

   

JD Rucker's Recent Posts

Related Posts

  • Creating an Excellent (CX) in your Store

    A recent quarterly digital intelligence briefing from Adobe and Econsultancy titled Digital Trends 2015 outlining the most exciting opportunities for your organization, ranked Customer Experience as number one for the second straight year. The study was conducted on more than 6,000 marketing, digital and ecommerce professionals around the world ranking things like content marketing, mobile, social, big data, personalisation, location based services  and more. Customer Experience or (CX) as a theme has increased the gap from 2014 between things like mobile and social. Last year 20% ranked (CX) as the most exciting opportunity and the number has increased in 2015 to 22%. It is clear that in the coming year we will see a ton of activity in this area, so how can your dealership ensure an excellent (CX)? Customer Experience is defined as is the sum of all experiences at various touch points a customer has with a supplier of goods and/or services, over the duration of their relatio...Read post

  • 6 Things You Should Know About Email Marketing

    Of all the marketing methods, both conquest and customer, email is the most cost effective and returns the highest return on investment than any other channel. Of course this is only true if you know these six tips to get the most out of your email marketing. Subject Lines Did you know 33% of recipients open an email based on the subject line alone?1 Think of the subject line as your email’s headline. It should be brief, no more than 35-40 characters in length, for easy viewing on a mobile device. The content of your subject line should provide actionable information that represents the major content of your email. Always avoid using strong promotional attributes like multiple exclamation points or words in all caps. If you’re unsure of your selected subject line, test a couple out to determine which one receives the most opens. From Line Did you know 70% of people open emails from their favorite companies?2 This exact reason is why it is very important to use your dealership’s...Read post

  • Get In The Game! Gamification Best Practices For Your Dealership

    While gamification seems to be an emerging term in the automotive vertical, it's been a stable marketing tactic in others for years now. We've seen it in social media, different location based apps on our phones to training software. If you find that your dealership is looking to employ gamification into your marketing mix there are some simple best practices you will want to review with your staff and your vendors prior to launching. Know your business goals: Your marketing strategies need to align with your dealership's business goals. If you employ gamification as part of that strategy it has to align as well. Gamification isn't just to make your website content more interesting, clear KPAs need to be defined to ensure success. You need to define clear cut results to measure whether or not your efforts are successful or not. Make scoring and winning straight forward: In an article published last year by Michael Brenner, it's communicated that our average attention span is ...Read post

  • Retention, Loyalty or Acquisition Marketing?

    We all want new customers. And it’s certainly mandatory to retain a customer to create a loyal one. But how we market our dealerships is increasingly important -- as each form of marketing will deliver different results. The three terms: loyalty, retention and acquisition marketing, all have their own distinct meanings and should be used to satisfy different goals and objectives. While they are often not distinguished differently within most dealerships, they truly have different meanings, and will generate different results.   According to the experts at the Cambridge Dictionary, the definition of customer loyalty is as follows:   “The fact of a customer buying products or services from the same company over a long period of time.”   According to Wikipedia, customer retention is defined as follows:   “Customer retention is the activity that a selling organization undertakes in order to reduce customer defections.”   And acquisition marketing is defined as th...Read post

  • Connecticut Ford Dealership Launches Chevy Marketing Campaign?

    At some point, "social" media stopped being "social" for many dealerships...who decided it's better to talk TO customers than to engage them. This marketing campaign with a Connecticut Ford dealership turns that concept upside down.Read post

  • The Quick Answer Scenario Makes More Sales Happen

    We all love to focus on leads. That's the name of the game in pretty much everything you do on your website. Many dealers are starting to understand that it's not all about leads since many people, particularly mobile visitors, are not filling out forms as they were in the past. Still, it's a big focus. One thing we've seen over the years is that sometimes a happy potential customer can be earned by simple customer service. When people come to your website, it can take a quick answer to an easy question that can be the difference in making a sale or not. Chat is the easiest way be there for your website visitors. Many people don't want to make a phone call and filling out a form to get a quick answer is not appropriate. Maybe they just want to see if a vehicle is available before they hop int he car. Perhaps they want to know if you take trade ins (yes, there are people who aren't sure). Whatever their need is, the presence of a chat operator to answer their questions is necessar...Read post

  • Jameson Irish Whiskey Takes Video Marketing to the Next Level

    Jameson Irish Whiskey has taken video marketing on Instagram to another level – “the first brand to successfully utilize 3D video for advertisements on Instagram and Facebook,” according to a recent article in the Independent.     The video itself is very simple, and suggests that you slide a shot to your friend. It then proceeds to slide a shot glass of whiskey towards you, the viewer, which then appears to come off the page.  It’s rather clever how they were able to create the illusion of 3D on a non-3D platform.     Slide this shot of Jameson to your drinking buddy #LongLiveTheShot A video posted by Jameson Whiskey (@jameson_us) on Mar 13, 2015 at 11:31am PDT According to many studies, brands are increasing their content marketing budgets to include more video marketing. Social media platforms, such as Facebook, Twitter and YouTube, are going to war to become the World’s premier video platforms, something that YouTube has enjoyed for years.   As is the ...Read post

  • Long Tail Keywords for SEO

    It would be great for most dealers if they could appear in search results for all of their makes and models.  Unfortunately, these terms alone are often hard to rank for.  Manufacturers and aggregators like cars.com can make it difficult for dealerships to be seen for generic, one-word keywords. Good keywords to go after are actually known as long tail keywords.  Long tail keywords are easier to rank for because they contain more specific words that might not appear in the same exact order on every site.  For example "Mazda" may be nearly impossible to rank in the top 3 for a dealership.  However, "2015 Mazda Miata" should be achievable within a reasonable amount of time. The work involved in getting these long tail keywords to rank typically requires creating content on the site that has the keyword phrase appearing in the same exact order on a dealership site.  This means that if a dealer is going after "2015 Mazda Miata", they will want that exact phrase to appear on a page ...Read post