Community

Share your automotive expertise

2 Write a Blog Post

Filed in: Marketing

3 Things Businesses Need to Know About their Twitter Strategy

By Louie Baur on Feb 22, 2013

 

Twitter is still the most used social network by businesses. This surprises some, but the latest statistics showed that 77% of businesses were on Twitter versus 74% on Facebook. It’s not a big difference, but it’s still at least a little surprising to many who view Facebook as the big social network and Twitter as the other guy in the field.

Twitter is easier. It requires less time. It’s more about communication than popularity and there are no algorithms that can make your efforts meaningless like they can on Twitter. I’m not suggesting that businesses should be on Twitter and not Facebook. On the contrary, if someone said they would only put their business on one, I would recommend Facebook for most. However, there are some major advantages to Twitter and businesses need to know about them to succeed.

You're not Justin Bieber

Just because the teen star is popular on Twitter doesn’t mean that you should emulate him with your business. He can post as often as he wants or as little as he wants. You can’t. You have to stay consistent.

He can leave Twitter alone for days at a time and come back to be even more popular than he was when he left. You can’t. You have to check it and contribute every day.

He gets so many direct messages and @ that he couldn’t possibly reply to everyone. You don’t, so reply to everyone.

Most importantly, he can post whatever he wants without ramifications. You can’t. You must be thoughtful, courteous, professional, useful, entertaining (sometimes), empathetic, and relevant. It sounds like a lot to fit into 140 characters but it can and should be done if you want to be successful on Twitter.

Stop feeding the feed

Twitter is a communication tool and we’ll cover that shortly. The exact opposite of being a communication tool is using it as a broadcasting tool. This is a bad thing. If you have various feeds plugging away at your account to keep it updated on a regular basis, stop. It’s not so bad to have a feed or two posting from exceptionally trusted sources on an infrequent basis to save a little time, but that should only account for 20% or less. This means if you’re Tweeting 10 times a day, you can afford to have one or two of those as automated RSS-fed Tweets.

For many, Twitter is nothing more than a glimpse into your feed. It’s a way for prospective customers to check you out and see if you’re active and communicating or if you’re one of those businesses that is simply posting stuff for the sake of having stuff posted. They can tell the difference and while many people may expect businesses to act this way, it’s an opportunity to show that you’re truly communicating to your followers through your Twitter account. You’re replying to them. You’re commenting on the posts of those you follow. You’re retweeting those you follow. You’re offering “hand written” advice or comments rather than feeding the feed with links.

Last but not least, there are two feeds that I never recommend using: your Facebook page and your blog. Your Facebook page has the ability to post to Twitter every time it gets a new status update. This is not a best practice. Assuming you’re not feeding anything to Facebook (you better not be!) and posting only content that you’ve vetted, there’s no reason why you can’t manually post it to your Twitter feed as well. Remember, the content that comes to your Twitter feed from Facebook links back to Facebook, not the original piece of content. This is an extra step. Those who think that they are going to get more Facebook fans by feeding their posts to Twitter don’t have an understanding about how social media really works. It doesn’t happen that way. As far as your blog, this should be the most important Tweets that you post. To do this, you want to manually craft them. Surely you’re not posting so much to your blog that you can’t spend the 20 seconds it takes to then post it manually to Twitter with appropriate hashtags and an engaging comment or question added to the post.

POSTING WITH ALL CAPS IS BAD

This may just be a pet peeve but I can’t imagine that Twitter users in general view this as a good thing. If you’re posting in all caps, please stop.

You must be logged in to comment

Login Create an account

Add your comments:

   

Louie Baur's Recent Posts

Related Posts

  • Managed vs Self-Serve Chat

    The automotive industry is really starting to come around to the idea that they must have chat on their websites. It has moved from being a luxury to becoming a requirement due to the increased use of mobile and the trend towards real-time communication. Now, the debate has been shifting to an old question: manged or self-serve? There are advantages and disadvantages to each that we've discovered and we'd love to hear from the DrivingSales community about their opiinon. As we covered on a recent blog post, the reasons for managed are plentiful: 24/7 Coverage Professional, Consistent Responses Experience of Managing Chat Constantly Proven Scripts Over Off-The-Cuff Replies For every argument, there's a counter-argument. Self-serve chat software has its own advantages: Live Answers to Inventory Questions Direct Appointments Instead of Inquiries Dealership Personality Again, we offer both so we have all of the horses in this race. We simply want to know what you guys think. What...Read post

  • Who's Down The Street? How to Differentiate Yourself In A Busy World

    Look around, who’s your biggest (local) competition. If you’re like most of us, you know who they are, you constantly see their sales numbers and wonder  how can you beat them this month? What do they have that you don’t? You have the same cars, right? You have the same (more or less) finance programs? You have the same style dealership? If these answers are “yes,” it’s time you do something to differentiate yourself from the dealership down the street.  When the OEM’s consistently make every dealership “look” the same, what does it take to stand out in a sea of non descript buildings (& colored cars for the most part.)?   Do you have a mission statement? Is that mission statement displayed in your dealership? What about in your “virtual dealership?” What’s your virtual dealership? Your website! How many visits does your website get a week or a mont h? I bet it’s more visitors than people who walk into your showroom. There’s really no need to ad...Read post

  • Internet data.....what is the most important metric?

    I am in a nada internet 20 group. We share lots aof ideas and lots of data at each meeeting. Most of our meetings center around our internet composite. It is much like the financial commposite that nada uses for other 20 group meetings. It has everyones internet data in it and rates and ranks each member under different measurements. It is a great accountabilty tool that we use as a group. One section is dedicated to analytics off of our website. the other two sections are for cars.com and autotrader data.  While there are a ton of measurements in our composite I am trying to figure oout which are the most important. Originally we ranked evry page by bounce rate. We have found that a higher bounce rate is not always a problem. If you market properly and get the person to the page that they want to be on it could result in a bounce. Pages per visit fall in to this category as well. So does time on site.  Some of the othe measurements in our composite are thigs such as Number of v...Read post

  • Enough With the Windsocks. It's 2015.

    I am tired of people talking about how digital media is becoming a presence and how it needs to incorporated it into automotive marketing. Truly--how many dealerships are NOT using some form of social media, digital advertising, or marketing to drive people online and on-lot? We are past the point of why and moving into the thick of how. How to do it well. How to do it right.  It is 2015--how are you reaching out to your customers? If you are relying on a giant, flapping windsock, you may want to rethink your dealership marketing strategy. You know what I am talking about--the one that flaps in the wind and steals your attention from the road as you are driving down the street. That windsock has taken on a new digital life--one that is just as distracting and may not drive as many customers to your site and lot as you would think. Here Are The Digital Equivalents of the Giant Windsock: The Loud/Messy/Distracting Website Have you visited your dealership page lately? Not as a...Read post

  • 13 Rules For Social Media Success in the Car Dealership

    Social Media use in the car dealership is different today than it was just five years ago (an understatement, I know). It’s interesting how in just a few years, being active on social media has evolved from something that was once regarded as ‘free’ and optional to a necessary medium that requires an investment of time, resources and yes – a budget. In this article I share my 13 Rules for Social Media Success in the Dealership that we're currently using at the LaFontaine Automotive Group as we begin to realign our social strategy for 2015 and beyond.Read post

  • Search Engine Marketing Budget

    There are many reasons that paid search ads won't show up on Google.  One of the most obvious reasons that people still struggle with is a small search engine marketing budget.  In general, a very small budget will result in ads being difficult to find when searched. However, there are ways to optimize what little advertising dollars might be available. A low search engine marketing budget often finds itself eaten through within a short time every day.  One way to stretch these dollars is through the practice of day parting.  AdWords allows an advertiser to only show their ads during certain parts of the day.  After running the campaign for a while, some insight can be gained from the traffic and conversion data, and optimal days and times can be assessed.  Then it's simply a matter of "day-parting" the low-budget campaign to only show ads when they appear to be most effective. High-search volume keywords can often eat through a small search engine marketing budget.  Long tail...Read post

  • 4 Types of SEO Your Dealership is Overlooking

    Navigating SEO is a DrivingSales.com exclusive series by Timothy Martell, CEO of Wikimotive. In this series, Tim breaks down ways dealers can improve their SEO and offers insight into how it will benefit business. In today's ever-changing SEO landscape, lumping the entire practice into one term is often confusing and detrimental to the success of businesses across the country.   The automotive industry in particular is filled with confusion around what exactly SEO is, how it works, and the various strategies used to grow organic traffic.   To help shed light on some of the more advanced types of SEO, here's a look at a few key strategies your dealership is likely overlooking:     Local SEO   In this series, I've written extensively on the subject of local SEO. For 2015, it's one of the most important parts of a dealership's SEO strategy, yet one that most out there overlook. This has a lot to do with the industry's delayed adoption of current and advanced SEO strateg...Read post

  • Median Media Adds Flick Fusion Videos to its Multimedia Suite of Solutions for Auto Dealers

    Urbandale, IA--June 29th, 2015--Flick Fusion Video Marketing (www.flickfusion.com) announced today that Median Media, a provider of multimedia marketing solutions to small and medium sized businesses, has added Flick Fusion's inventory videos to its menu of services for auto dealerships. Flick Fusion's automated video production and distribution solutions enable Median Media to provide their auto dealership customers with the complete set of tools needed to compete in today's marketplace. "As technology has improved, the cost of creating content has fallen to a level that is affordable for most dealerships, and video is the greatest example of that," said Tim James, Vice President of Sales for Flick Fusion. "Dealerships that are able to show their customers not only what they're selling, but who they are and why the customer should buy from them in an engaging story format such as video, will be the ones that benefit most." "The rise of social media marketing requires that dealership...Read post