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We have been going back and forth lately on what a detailers responsibility should be. I am the used car manager at a franchise Ford store and used cars are very critical to our success. We have had tons of issues with keeping our display at a level where we have enough cars to sell. The main reason for the lack of displayed vehicles is the delay with our detailer in getting cars out.
We just recently hired a part time detailer to help out and we have definitely made an improvement. Even still, I feel like we aren't near as efficient as we could and should be. The reason I think we aren't very efficient is because we require our detailers to do a lot of things other than just detail the car. The GM of the store says that it is their responsibility to deliver a completely finished, perfect product. So, aside from the detail they have to: Buff the car when applicable, put on etch sticker, put on dealer logo and plate frame, gas the car, bookout the car, print carfax, print buyers guide and kelly retail sticker, sticker and park the car on the lot. All that probably takes a good 20-30 minutes to complete.
I think we should have our lot techs take care of all the extracurricular stuff to free up time for our detailers in order for them to be 100% efficient. They have plenty of time to take care of those items so I don't think there is any reason why they can't help us out with that. The only negative with my plan is that it may be difficult to track down a lot tech to finish up the process. My rebuttal to that objection is that we can easily institute a process to where the lot techs are continuously checking to see which car needs to be finished up. That way the detailer doesn't waste any time looking for the lot tech.
Anyway, I feel like our system is somewhat broke. We are getting into the busier months and I feel like the more dialed in this process is, the more successful we will be. Used is everything right now and we need to make sure we are on our A game. Any suggestions? Do most dealerships require as much as we do out of their detailers?