Pros: Really like how easy the reporting is. When we want to pull sales leads vs service and parts it takes seconds. Our rep is super helpful and hilarious. Type of rep that will reply to an email or text on a weekend if you're in a jam. That goes along way for a small store like ours. We only get around 3000 unique visitors a month and it's worth every penny.
Pros: - Quick response to customer inquiries - Great customer service - Provides dealership with important customer information
Pros: We have used CarChat24 for a short time and we are already seeing an increase in our internet leads. Our rep is very responsive to our needs and requests. I absolutely love the translator feature when using this chat system!
Cons: I have nothing negative to say .
Pros: For what it was worth, if I had an independent, newer computer using it, it would have been great.
Cons: It slows down the computers. The computer would have to have a decent amount of RAM to process it and use other programs at the same time. We weren't able to multi task.
Pros: Very responsive to our needs. Increased Leads to the dealership with carchat24
Cons: Customers object to giving out accurate phone numbers, and it would be great if we could figure out a way to have them give phone numbers without objection. Also, perhaps we could add "Preferred Contact Method"
Pros: Since changing our online chat vendor to carchat24.com – I have been extremely satisfied with not only the level of service and support... but also the technology and reporting features. The chat operators are real people and provide informative assistance in an engaged and friendly manner. The platform works extremely well and has proven to be an integral component to our online initiatives. Carchat24.com has become a viable and cost effective solution which continues to deliver strongly on value and customer conversions.
Pros: It generates real leads that turn into sales.
Cons: None. Have been a customer for many years.
Pros: Operators do a great job of getting customers information. The reporting is awesome. Customer service is top notch.
Cons: Cannot think of anything negative to say.
Pros: we have been using this company for over 7 years
Cons: no cons
Pros: We are a CHEAP dealer who pinches pennies. This product was worth it! Amazing turn around on capturing our online traffic. We compared it to a FREE product that was offered by our website and it was worth spending for the upgrade.
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