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Pros: Quick and simple to use; comprehensive package.
Cons: Very business-like and not much fun working with it.
Pros: Nothing particular stood out about the program.
Cons: Can't schedule new workflow for existing customer, i.e. repeat business.
Pros: There are a ton of different places where the sales professional or BDC can add copious of amounts of information on the customer, vehicle trade-in, previous purchases, service appointments and more. If you're a data junkie as most of us in the car biz are, there is definitely no shortage of reports that can be run with various bits of information and data. I am highly impressed by how much information can be obtained and how quickly it was to get acclimated to the interface. I would highly recommend this CRM for any dealership that is looking for a program that goes above and beyond.
Cons: First thing in the morning, our department did notice that the CRM tends to lag as it is catching up and doing updates from the evening before. There have been periods of time where the CRM tends to be very slow in loading and will occasionally time itself out. But with the awesome tech support, the user is able to quickly be connected with a supervisor via phone or chat, making tech bug fixes much less of a headache.
Pros: Very flexible. It can be used very simpler or with more intense features and functions. You can basically grow into it. It integrates with my phone system for tracking and it integrates well with the Dealertrack database.
Cons: Rep based client is limited at this moment; still very window-centric.
Pros: Was easy to use. User-friendly. The interface was smooth and I was never lost with anything.
Cons: I feel like I can do more with our new CRM instead of CAR-Research. Limited communication abilities with my customers.
Pros: I have access to everything. From customer database to customizing email templates and creating campaigns. For three years it has really worked out for us.
Cons: Nothing to say.
Pros: This system is great and very user friendly. It is a great program to speed up the sales process at our dealership
Pros: Watchdog Unsold Interviews Employees - great to work with and helpful Good Price
Cons: Too many to list. Stay Away. We have had successful CRMs, this is not a "dealer not buying in" problem, this is a CRM problem.
Pros: Front-line support seemed exactly that - they'd try & tackle the problem rather than escalate it "up the tiers" (which then has a strange habit of disappearing or added to a mystical 'Wish List Request'... Vinsolutions I'm talking to you!). Our Performance Manager at the time was extremely switched on. Shame he retired. Their member of staff who designed the email blasts was extremely cooperative and often worked to impressive deadlines. A clear view of the latest happenings 'on the showroom'.
Cons: We had so many elements 'switched off' that meant it was a glorified database, where you could skate to your heart's content. That's not to say those tools don't exist. It's about execution. Design, interface, functionality stuck in the '80s. Hard to tap into equity, service no sale customers. Mobile app was too basic.
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