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Pros: We have used Century Interactive for over three years. Our best decision was enhancing our services with Car Wars. We can now track calls more effectively and find our 'lost' dollars. Sabrina Azzam and Tawnee Wimsatt have been instrumental in training our BDC and Management staff on mining our calls for maximum profit! - Flo Lopez/Internet Mgr., Street Toyota, Amarillo, TX
Cons: Century Interactive showed us how to track our calls like I never realized that we could. I don't have any particular 'Cons' with them.
Pros: The car wars team of "call girls" were quickly available and were able to provide onsite support with application configuration and call best practices. Tawnee specifically was there all along to help with support, project direction and the overall tracking approach. the product itself is well integrated with e-leads. We use the unlimited service setter and carwars packages.
Cons: Looking for reporting on which managers are listening to which calls. In the works from what I understand.
Pros: Makes sales people concentrate on what is most important when on the phone, Appointments, appointments, appointments
Cons: Could be slightly better at analyzing calls so they are logged correctly and staff aren't wasting their sometimes just trying to get "points"
Pros: Very detailed information and good reports.
Cons: Nothing worse than the others.
Pros: daily feedback, good hands on support from sales team
Cons: getting sales people to have to enter the phone codes-doesn't work well when you add steps to the process of calling clients
Pros: Great tool that really allows you to see where you are falling short in answering phones and handling calls. Great support as well.
Cons: We've had some issues with the lines being clear occasionally.
Pros: DealerSocket integration! This is vital for me.
Cons: Too soon to tell. Very happy at this point.
Pros: This product is amazing at taking the BS out of the sales staff's excuses. Numbers dont lie and you can easily spot where you are not performing in certain areas. We are really bad at asking for appointments on the phone, and this tool tells you if you have a quantity or quality (or both) problem. From a marketing perspective, it is AWESOME at helping see where your phone call traffic is coming from AND how many sales result from those calls.
Cons: Your staff may have a problem accepting how much they suck on the phone. Be prepared to have some kick-back from your staff not believing the data. The good news is that you can show them evidence and listen to the calls. This is not really a con of the product... it is just something you have to be prepared for
Pros: Tracking, tracking, tracking! If you're super analytical like me, you will like the reporting available, as well as the in-depth summaries that you get on every sales call. You can also see where a website visitor clicked through from before placing a call on your website tracking number. Current user interface (backend tool) is slick and works on multiple devices... but.. see cons..
Cons: User interface keeps changing as the company grows and evolves, leaving things a little messy and disjointed, losing some features from the old versions, etc. Also it does take a bit of time to run their more robust reports. It has improved over the past few months - but it doesn't seem like the data is right at your fingertips. However, the company is great at listening to feedback and making positive changes based on it.
Pros: Great tracking and measurement tool.
Cons: Nothing really at this time. Support has been solid.
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