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DealerSocket

DealerSocket CRM

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Star Rating Distribution:
54
32
7
2
5
Rating by Job Title:

Contact Info

phone 949-900-0300
Do you work for DealerSocket? Claim your company page now!

About the Product

DealerSocket’s CRM will allow you to manage fresh ups, phone ups and Internet leads all from one tool. Your dealership spends tens of thousands of dollars every month to get the phone to ring, get test drive appointments and generate Internet traffic. Make the most of the customer experience once engagement begins through improved business rules and increased sales staff accountability. The end result of choosing DealerSocket CRM? You will sell more cars.

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Last edited by Michael Fields on A few seconds ago

Product Summary

Product Overview
DealerSocket CRM Product Overview

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Star Rating Distribution:
54
32
7
2
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Very helpful for the most part. Still need to learn a bit more.
Reviewed by a Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: The mobile app comes in handy daily. Dealer Socket helps keep me organized.

Cons: Just not entirely familiar with the whole system. Need to practice a little more.

Easy to use
Reviewed by a Service Associate Last Week
Recommended: YES
✅ Verified Rating

Pros: Great with getting leads, setting up emails to generate, easy response to customers.

Cons: When the system crashes

Very good tool... great customer service.
Reviewed by a General Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Well thought out and fast and very easy to use...

Cons: understanding the whole tool and using it can be a little overwhelming but what isnt in the tech world if your not exactly the most techy guy.

Would recommend
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great customer service and tech support. Local representation also helps with figuring things out. Also, the various reports this program offers really helps track performance.

Cons: Assigning Manager to deal they penciled seems difficult, when trying to follow up. Can be a bit laggy at times.

Great product. We've been with them for almost three years. Our reps have been outstanding
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Great reps, always updating. Can't recommend them enough.

Cons:

Great CRM Program.
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: Easy to use, helps you hit your goals, gives you daily tasks to complete, and helps you engage your customers better.

Cons: The mobile app needs more features, and the main desktop program could use a more modern design.

Best CRM I've used in the industry
Reviewed by a Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: I find DealerSocket VERY easy to navigate through. It's by far the best CRM that I have used in the industry. I don't think our dealership could function properly without it.

Cons: I can't really think of any cons!

DealerSocket is a wonderfully designed Enterprise class CRM for the Automotive industry
Reviewed by a Group Executive August 12th
Recommended: YES
✅ Verified Rating

Pros: DealerSocket has a multitude of capabilities and is an extremely robust CRM tool that outshines other Automotive CRM tools that I have used. The number of reports that you can use and create to analyze data is seemingly endless. Lastly, the inside support from DealerSocket rivals that of a Microsoft or Cisco and having our own dedicated outside consultant is definitely a plus.

Cons: DealerSocket has a multitude of capabilities but it can take some time for an administrator to learn all of the functionality and tools that it has to offer. Complex business rules can be tricky but the support team can be of great assistance when needed in this area.

Great program! Dawn is fantastic to work with!
Reviewed by a Salesperson August 12th
Recommended: YES
✅ Verified Rating

Pros: Great reminders. Up to date technology

Cons:

I have been using dealersocket for years, this is by far one of the better CRM's out there
Reviewed by a Marketing Director August 12th
Recommended: YES
✅ Verified Rating

Pros: Marketing reports. In-depth tools and analytics. Great process followup. Customization is available. Analytics from past reports easy to follow. To-Do's and List builder for email campaigns.

Cons: Can be clunky because it uses so much Java. Reports can be redundant, multiple of the same report different name. Marketing channels if you have a lot of sources can be a pain to organize. Reports work and are formatted for PC users, non-mobile friendly on most of them.


Contact Info

phone 949-900-0300
Do you work for DealerSocket? Claim your company page now!

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