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Jared Hamilton
From: Jared Hamilton
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Automotive Dealership Fixed Ops

Best ideas and resources for the automotive Fixed Ops department.

Fixed Ops Ratings  Rate a Vendor

Reviewed by a a Sales Manager 1 hour ago
Recommended: YES
✅ Verified Rating

Pros: It is very user friendly and simple to use.

Cons: I haven't had any problems with Frazer so far.

Reviewed by a a Service Manager 1 hour ago
Recommended: YES
✅ Verified Rating

Pros: Day to day operations are quick and easy. fast simple and easy to operate.

Cons: Some advance features need refinement but when working with GM that would be impossible....

Reviewed by a General Manager Yesterday
Recommended: YES
✅ Verified Rating

Pros: Best chat service I have used. Easy to use interface, quality response from chat operators, excellent support and training.

Cons: As with any lead service, your sales team must be engaged. CarNow sets up the deal, you need to close it.

Reviewed by a a General Sales Manager 5 days ago
Recommended: YES
✅ Verified Rating

Pros: Not unhappy. You get out what you put in. Generally the leads are from actual interested customers.

Cons: Nothing I can think of.

Reviewed by a an Internet Director 5 days ago
Recommended: NO
✅ Verified Rating

Pros: Back end tool not all that bad.

Cons: Incredibly poor customer service, tech support, nickel and diming you on EVERYTHING. It was a fight every time we needed an export set up, even though we had unlimited exports and it was in writing, they still wanted to charge for it.

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Efficiency is the Key to Loyalty

Efficiency is the Key to Loyalty

Have you ever tried to call a dealership – whether it’s to inquire about a vehicle or schedule a service appointment – just to get pl…

A Slight Increase In Customer Retention Will Yield Huge Returns

A Slight Increase In Customer Retention Will Yield Huge Returns

According to the Harvard Business school increasing retention by 5% can increase profits by 25% to 90%. So the question is…Why is customer retention…

Service Retention Relies on Consumer Trust

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer …

Service Staff: The Commission vs Salary Debate

Service Staff: The Commission vs Salary Debate

A tight line to walk in the service department is your pay structure for service advisors and support staff. No matter who you are, someone is going to…

The Elusive Bump in Sales Dollars

The Elusive Bump in Sales Dollars

Can you increase sales in the service department without chasing away your customers? The goal of the service department at any dealership is the same a…

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