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Cons: Incredibly poor customer service, tech support, nickel and diming you on EVERYTHING. It was a fight every time we needed an export set up, even though we had unlimited exports and it was in writing, they still wanted to charge for it.
Pros: Online access in a real time environment is extremely useful for daily operations. Inquiry options allow for deep dive investigation for information details from most screens. This DMS is easy to use and learn.
The #1 benefit is affordability compared to other DMS providers.
Pros: Incredibly responsive. When I ask for something to be done, it gets done, period. They are great to work with and one of the few companies that seem to really care about the relationship they have with the dealer.