Increase Customer Loyalty in Fixed Ops

Mike Gorun
An effective method for boosting fixed ops profits is to increase customer pay work through retention efforts. Some best practices include advising and guiding customers, making the most of mandated inspections, following up on ‘declined’ work and managing communications better (to read a complete list of best practices, click on the attached link. Dealers, what practices have helped your store build profits in the last few years?

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