Empowered Sales Consultants?

Ron Henson
Should sales associates be empowered to negotiate without touching the desk? If yes, why? If no, why not?
Robert Karbaum
I think there is plenty of evidence that shows touching desk = higher profit.
Sheri Hudspeth
I agree with Robert as far as gross, The sales people are not as familiar with all the different programs, the extra incentives from lenders and factory programs (fast starts, bonus cash etc) as the desk is to maximize a deal. Always touch the desk or a floor manager.
Mark Dubis
If the sales person has been with the dealership for over two years and has maintained an average gross profit of XXX per sale (determined by dealership) during the last 12 months then they should be empowered to work their deal without touching the tower. You want to insure you empower the right people with the right skills to keep the "house" and the customer happy.
DJ Snyder
The desk = higher profit because of inadequate training and accountability from the top down. If I'm not mistaken the research shows that our clients disapprove of the back and forth. I think it's time that the New Car Manager and GSM roles evolve from and start empowering their clients advisers and other staff around them. Great things can only come from empowered employee's that are well trained and place not only value in their position within the organization but feel apart of the organization. Just my 2cents.
Sheri Hudspeth

Featured Masters

No members found

 Rate a Vendor Give feedback in three quick steps

Select a Vendor & Product
Can’t find what you're looking for?
Add a Vendor  or  Add a Product