In case you missed it, Bryan Eisenberg's post DSES blog post, "What A Used Car Salesman Can Teach You About Empathy"

Robert Karbaum
He pushy pushed his way up towards the stage. I had just finished presenting the keynote at Driving Sales, an automotive dealers conference. He thrust out his hand and eagerly shook mine; saying “thanks … blah blah blah…. “ And then I heard him clearly “…too often I am obsessed with pushing customers through sales and I’m not helping them buy!” Really!?! That forced me to pay attention. I hope that he didn’t notice me picking my jaw up from the floor. It isn’t everyday that a car salesman genuinely expresses deep concern for a customer. Most of us would rather have a no anesthesia root canal than be escorted to the manager’s office in a car dealership. Read the full blog post here: The questions I have are: a) I wonder which dealer he is referring to b) what are your thoughts on his article?

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