Phone Recording Service?

Shannon Hammons
Who do you guys use to track your phone calls??
Kevin Liles
Operator does it for us. She logs every inbound call we have. Sales , we have a desk log with the time, s/p who answered it and mgr who signed off. Service we just keep track to the call volume.
mark rask
right now we do it ourselves.....thinking about phone ninjas
Shannon Hammons
We are looking to track and record ingoing and outgoing calls
Grant Gooley
Our website (DDC) tracks all incoming calls. We are currently working on tracking our outgoing calls. So important for quality assurance!
Chris K Leslie
Shannon, I use Dealer Socket's tool. It's easy to manage the stuff with the things. I don't really see the value in recording calls unless you are going to be using them for coaching. Which means you need to listen to a lot of calls to find the good and the bad. Unless you have plans to sift through that and just want call data so you can look at trends like times of day, days of week and advertising source. The thinner the software the better.

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