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Hi All,What would you consider to be the highest motivating factors to attracting and retaining key talent in the Dealership?When any of you have job shopped, what have you looked for?Is it pay? hours? respect? teamwork? etc....Would love some input!
Feb 5, 2013
SOMETHING THAT HASN'T CHANGED IN 50 YEARSEverything changes constantly and rapidly except one thing – what people want. This survey came out in 1946 in Foreman Facts, from the Labor Relations Institute of NY and was produced again by Lawrence Lindahl in Personnel magazine, in 1949.Here is what employees say they want, starting with what's most important to them:1. Full appreciation for work done2. Feeling "in" on things3. Sympathetic help on personal problems4. Job security5. Good wages6. Interesting work7. Promotion/growth opportunities8. Personal loyalty to workers9. Good working conditions10. Tactful disciplineNow take a look at what managers THINK employees want, starting with what they think is most important:1. Good wages2. Job security3. Promotion/growth opportunities4. Good working conditions5. Interesting work6. Personal loyalty to workers7. Tactful discipline8. Full appreciation for work done9. Sympathetic help with personal problems10. Feeling "in" on thingsThese studies have been replicated with similar results by Ken Kovach (1980); Valerie Wilson, Achievers International (1988); Bob Nelson, Blanchard Training & Development (1991); Sheryl & Don Grimme, GHR Training Solutions (1997-2001).The discrepancies in these two lists of priorities show a decided lack of empathy on the part of managers – the ability to sense how others feel.You'll also notice that the top 3 things employees want require soft skills. They want to feel they're appreciated, which requires the manager be able to show this. This is not giving gold stars or a $100 bonus. It means speaking from the heart and showing your feelings. Letting the employee know they matter to you and are noticed.Employees want to feel "in" on things. They want to feel connected and the good manager must have the interpersonal skills to establish this connection. Feeling "in" on things means being included emotionally. If the manager is discouraged, she shares this. If she's enthusiastic about a project, she shares this as well. If she keeps her feelings to herself and only gives instructions and facts, the employee does not feel "in" on things.The third requirement is "sympathetic help with their personal problems." This may be the thing many managers dislike the most about their job, in which case, if this model is to work, they need to find another job. According to this survey, employees consider this part of the manager's job.It has long been considered "improper" or "undesirable" to bring your personal problems to work, but this survey came out in 1949 and has been replicated several times, showing that the need is not going to go away. Also, as we know, whether they're welcome or not, we don't leave our feelings behind when we leave the house in the morning.We are our emotions and our personal and professional lives interface continually. Furthermore, if we don't welcome and use our emotions at work, our productivity and level of performance will be stunted. Emotions give us information and help us make better decisions.Good managers must have high emotional intelligence competencies to sense what employees and need and to be able to meet them—by relating to them and including them at the feelings level.If you tune in to what your employees really want, and meet this need, your chances of hiring and keeping the best will be greatly improved.
Craig thanks for the insight!Would love to see some more opinions. I am out there everyday trying to match great Dealers with great people and it helps everyone, employees and Managers, when folks like me know exactly what makes a good marriage.
I am a big believer that recognition and appreciation go a long way toward employee satisfaction. Work environment and culture are always huge factors.When a company leads by intimidation the employees will respond with sub par work efforts and will also have muted creativity.
Feb 6, 2013
Very true Ron! Every employee has positive attributes, it takes a real Leader to find them and get them to overshadow the shortcomings.
In all of my conversations with great pople looking to leave the business they cite the importance of balance in life. I have only met one dealer who takes this area seriously and his employee retention far exceeds others. They actually design schedules for the sales associates and managers that promote work life balance.
Feb 14, 2013
Employee motivation programs are also used to improve performance of employees. New Employee Motivating Factors are:Incentivesother benefitsGood working conditions
May 5, 2013