Service Focused CRM Vendors?

gregg hayim

Hey guys-

Just curious, does anyone know of any Service Centric CRM vendors out there. I know that XRM has a decent service portal and E-lead has some solid Fixed products- but does anyone know of/worked with a CRM that was exclusively focused on Service? Im sure like most of y'all, we mine our shop daily for opportunities but finding them always feels like fishing with a lure but no hook. Let me know and thanks as always....

Aaron Berg

I would highly recommend Unotifi. We implemented this system with our service BDC a year ago December and have been very happy. The best feature is that we send a text message to each service customer 60 minutes after the RO is closed and get real time responses and feedback on their experience. If an issue does arise, we can handle immediatley and dont need to wait to find out on social media or through the manufacturer CSI survey.

Chris K Leslie

We use Dealersocket for our service CRM. 

mark rask

We use dealer socket

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