What is a BDC Deal?

gary myers
Need help with determining what is a BDC deal and what is not, and whether I should pay BDC agent? We are a small autogroup with same import brand in 20 mile radius of each other. With another DCJ franchise another 30 miles away. Scenerio...BDC takes call or receives lead or chat. Appt is set or not and customer shows at other store in group. Not where lead or call was received. Giving that the BDC has done work and there is a value for contact and information exchange with a customer, should they be payed? Currently I give them 72 hours coverage if they have done followup and customer shows and or buys, regardless of store. Any thoughts?
Jim Bell
That is a very gray area. That would be like a salesman taking an up at one store and they buy from the other. I am assuming that the BDC rep is paid a lot less than the salesperson, I think I would pay them. The customer may have thought that they were speaking with the store that was closer to them. I think your 72 hr. period is very fair in their eyes.

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