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Original Post

Phone Company

I am looking for a phone vendor that would allow me to have only one 800 number on my website that would prompt our customers to chose which department they wish to go to.
Presently our Internet Sales Phone number seems to be the catch all number for all our departments and our website vendor does not offer such a service.

Feb 19, 2013

Your phone hardware should parse out the calls. You will have to have someone program it for you. We don't use 800 numbers or vanity numbers. We do have numbers that are advertised in certain places that ring straight to departments so our customers don't have to go through an automated process or operator. We also have numbers that are further up the tree that let the customer choose the department. Hope that helps you. TJ

Feb 20, 2013

TJ,
We do the same as you. But our problem is customers tend to use the first number they see. We have moved the Internet Sales number last, in the middle etc.....we still have the same issue.
I simply want one number that prompts our customers. Our land line system does not allow that to happen.

Feb 20, 2013

Hey Byron,

I spent a good bit of time talking with Mike Haeg from Century Interactive at a trade-show. I'm not sure if this is something that he can do for you or not, but I bet that he can point you in the right direction if he can't. He's a good guy and I've only heard good stuff about the company too.

Good Luck,
Ryan

Feb 20, 2013

We have had horrible luck with Century Interactive who OneCommand outsources. I would not recommend Century Interactive. If our problems are corrected, I will update this post, but since January they have been unable to fix the problem, and they never keep us updated. I always have to email them to ask for a status.

Feb 21, 2013

He Craig,

I am really sorry to hear that you have been having issues. It's not like us to let a problem persist without finding a resolution. We'll be in touch shortly to figure out what's going on and get it fixed. We'll do whatever it take to make it right.

Best,

Patrick Elverum

214-919-4126

Feb 22, 2013

After posting this comment you and Jennifer Whaley both reached out, otherwise it's been weeks with no contact. I will get Jennifer up to speed and see if we can resolve our problems. Thx for reaching out.

Feb 22, 2013

Update: Thank you Patrick Elverum, Jennifer Whaley, Justin Sarnowski from Century Interactive and Ted Cain from One Command. Our problems have been resolved and Justin from Century Interactive visited our store yesterday after mentioning our problems on Driving Sales only 7 days ago! Thanks everyone, including Driving Sales!

Feb 28, 2013

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