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Pros: Consistently high conversion of chat to lead. Gubagoo makes chat easy by fully managing the process and gives me peace of mind that it is being handled well... much better than when we used a self-managed chat service.
Cons: We've been using Gubagoo at each of our 5 dealerships for almost a year and there haven't been any cons in my experience so far.
Pros: Publishing tool is hands down a plus. Gubagoo went the extra mile for us by adopting our script and we have seen such a results.
Pros: 24 hour chat coverage, a team with one focus: getting contact info
Cons: Cannot answer basic product questions for customers, some visitors get very frustrated with the 'robotic' nature of the chat agents, a lot of pop-up widgets on the site.
Pros: easy to use, great to follow customer on site, easy to send inventory to verify with customer
Cons: Only wish there was a bigger pop up on the screen to show I have a new chat waiting
Pros: quick chat response with operators who help our guest to feel welcome. plus with their ability to integrate our inventory into their chats, its great for our customers as they can see pics of the inventory that they are chatting about. also, our account rep has been great. checks in on a regular basis. and I cant forget cost. Its very economical from a ROI stand point.
Cons: cant thing of any!
Pros: The chat attendant is great at engaging and collecting the customer's information without being too pushy with it.
Cons: In a perfect world we would have our own employees answering live chat questions, but since we aren't to that standard, this is the next best option.
Pros: Love the service I receive, I find that conversions are up, and I really appreciate my rep calling me every month to follow up with how we can improve.
Cons: Wish cost was a little less, but doesn't everyone? :P
Pros: Great dealer support and cusotmization. Very responsive to specific requests, Chat operators are knowledgeable
Cons: Pricey for low volume dealers
Pros: Gubagoo keeps user engaged that turns into a quality lead
Cons: The reps are made to follow up WAY to much-it's unnecessary
Pros: Chat works very well. Would Recommend.
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