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Auto/Mate Integrates with Volkswagen’s ElsaPro, Enhancing Dealers’ Access to Electronic Workshop Manual

ALBANY, N.Y. – September 3rd, 2013 – Auto/Mate Dealership Systems ( announced today that its AMPS Dealership Management System (DMS) is fully integrated with Volkswagen Group of America’s ElsaPro, an electronic workshop manual that dealership service departments use to diagnose and repair vehicles. Volkswagen and Audi dealerships using Auto/Mate’s DMS will greatly increase efficiencies in the service department by instantly turning Volkswagen recommended repairs into work orders, viewing what the standard time for work performed is, and more.


“When a service advisor is presenting a repair order to a customer for approval, it helps to have the manufacturer diagnostics and recommendations as additional validation that the work should be performed,” said Mike Esposito, President and CEO of Auto/Mate.


Volkswagen Group’s ElsaPro is an electronic program for diagnosing and repairing vehicles. The manual includes a description of technology of repair, auto maintenance, diagnosis of various vehicle systems, wiring diagrams, bodywork, standard time for work performed and more.


Volkswagen and Audi dealers will benefit from the integration by being able to download information from ElsaPro directly into Auto/Mate’s DMS, allowing them to instantly and accurately update the following in their Fixed Ops modules:


• Repair Order data

• Ops code/labor guide

• Special service vehicle campaign

• Service history

• Special service bulleting

• Recall information

• Vehicle specifications


Additionally, dealers can open an order in ElsaPro after a repair order has been created in their service department and update vehicle information in F&I billing.


“This integration allows our dealers to communicate more effectively with ElsaPro, and receive business critical information in an instant; greatly eliminating redundancies and improving productivity,” said Bart Phillips, Manager, Service Information Group After Sales with Volkswagen Group of America.


Auto manufacturers and third-party software vendors interested in integrating with Open/Mate should contact Auto/Mate at (518) 371–4331.


About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 900 auto dealers nationwide. In 2013 Auto/Mate received the “Highest Rated” DMS award in the fourth annual Driving Sales Dealer Satisfaction Awards.


Auto/Mate’s employees have more than 800 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at


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