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From: Jared Hamilton
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Kathi Kruse

Kathi Kruse President

Exclusive Blog Posts

The Importance of Localized Digital Marketing for Car Related Businesses

The Importance of Localized Digital Marketing for Car Related Businesses

Marketers and business owners have no other option but to follow the customers in their digital migrations and endeavors. Car businesses are no exception t…

Video: What Are Your Best Tips For Car Shoppers

Video: What Are Your Best Tips For Car Shoppers

They range from the practical (make sure you test drive the car) to the silly (make sure you like the car) to the urban legend (make sure you buy the c…

Texting for Business Landlines - Wait, you can text landlines?

Texting for Business Landlines - Wait, you can text landlines?

I understand that there are many texting platforms but not all texting is created equal. Often dealerships have found trouble with providing one number to …

Tech-Pocalypse Now!

Tech-Pocalypse Now!

There’s a shortage of technicians most dealerships are experiencing, and the drought has no end in sight. Unwittingly, well-trained technicians n…

Making the Sale by Communicating with Your Customers

Making the Sale by Communicating with Your Customers

You may see and talk to dozens of customers on any given day and while most of them are at your dealership to purchase a car (some may just be browsing), o…

How to Keep Your Sales Pipeline Full with Social Media

How to Keep Your Sales Pipeline Full with Social MediaOne of the first rules they tell you in sales training is it’s a numbers game.  You gotta throw a lot of spaghetti against the wall to have some stick.  Last week I blogged about using Social Media to foster long-term sales relationships (not one-night stands).  Instead of looking at each prospect you meet like a lotto ticket, use Social Media to touch people’s lives.

Word of mouth is universally acknowledged as the most powerful and effective marketing force there is. In their book, “Go Givers Sell More”, Bob Burg & John David Mann write, “From Hollywood executives gambling hundreds of millions on the latest Summer blockbuster” to a car sales professional trying to fill his or her capacity of a few hundred clients, “everyone in business knows that their trade ultimately rises or falls on the quality of the word of mouth it generates.”

It’s not that other forms of advertising and marketing aren’t effective.  They are but only to the degree that they emulate or reinforce the effect of word of mouth: human beings communicating the impact that a purchase experience has had on them.

In this numbers game, Social Media allows dealers and salespeople to harness that impact.  I always hear, “Social Media doesn’t make me money!”  Money is not a measure of goodness or worthiness.  It is a measure of impact.  You want more income? Have more impact.  What would your world be like using Social Media to impact so many people on a regular basis?  That’s the power we have today.

Impact takes hard work.

Start with a solid foundation of masterful networking techniques.  Keep in mind, Social networks are not replacements for your normal networking activities.  If you suck at networking then you’ll suck on Social Media.  You must identify:

  • Who you want to meet–who is your customer?
  • Who do you know who can get you an introduction?
  • Where do these people like to hang out?
  • What problems can you solve for them?
  • What desires can you satisfy?

Your impact is directly proportional to how many people you serve and how well you serve them.

Is Social Media your Digital Mask?

Authenticity and transparency rule when engaging on Social networks.  It’s time to get yourself (your store, your brand) detailed and ready for the front line.  What communities are you already part of that can vouch for your credibility? How many people in your circle of influence know that you’re the #1 Salesperson at your company?  It’s perfectly fine to talk about yourself as long as you’ve worked to bring value to your relationships.  If you haven’t done that, take action now using Social Media.

Too little, too late.

I have a friend who recently lost his job as a GM of a dealership.  Like many other dealers and business owners, he was not using Social Media himself or as a marketing platform for his store.  As we’ve all seen in this new economy, it takes a wide array of marketing and advertising to fill the pipeline.  The majority of that has to be digital because that’s where people are.  Now that my friend is looking for a job, he’s had to scramble to build his network.

Whether you’re a salesperson, a family-owned legacy dealership or a massive publically-traded auto group, your sales depend on word of mouth. Even if you think Social networks are a fad, you HAVE to present a positive experience on ratings sites.   Are you guilty of ignoring the advantage you have over your competitor by not building a network of fans?

Don’t be another leg-humping salesperson who dwells in old school tactics. People buy from people. It’s not simply to sell something now.  It’s about creating an experience of value that has a positive impact on people’s lives.  That’s what they tell others about!

Your turn: How have you capitalized on word of mouth for your business?

Kathi Kruse
Social Media Coaching & Training


Kathi Kruse
Thanks Jeremy. I agree with you. We are all establishing our own level of influence, how we want to be known and seen online. Employers look for how we interact and big brands want to know the influence we have over our network. It's an interesting time!

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