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Jared Hamilton
From: Jared Hamilton
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Lindsey Auguste and Dennis Galbraith

Lindsey Auguste and Dennis Galbraith Investigative Reporters

Exclusive Blog Posts

A slight increase in customer retention will yield huge returns

A slight increase in customer retention will yield huge returns

According to the Harvard Business school increasing retention by 5% can increase profits by 25% to 90%. So the question is…Why is customer retention…

Service Staff: The Commission vs Salary Debate

Service Staff: The Commission vs Salary Debate

A tight line to walk in the service department is your pay structure for service advisors and support staff. No matter who you are, someone is going to…

How Facebook May Have Just Cost You Thousands

How Facebook May Have Just Cost You Thousands

"Who will watch the watchers?" This paraphrasing of a famous line from the ancient Roman poet Juvenal came to mind as I was reading the news…

30 Referral Stats to Rock Your World

30 Referral Stats to Rock Your World

We all know referrals are great but do you truly know how powerful a customer or employee referral is for your store? How many sales on…

#Hashtagging - The Fine Line Between Engagement and #Spam

#Hashtagging - The Fine Line Between Engagement and #Spam

My grandma thinks a hashtag is something hippies play when they lose their hacky sack. My generation recognizes hashtags from IRC channels, and Mil…

Breaking News: FTC Cracks Down on Auto Loan Schemes Today

We mentioned weeks ago that FTC enforcement of advertising regulations related to auto sales and loans would step up. Today was more evidence of that crackdown. The FTC came down on two California lenders promising consumers they could stop repossession and reduce payments. (FTC Press Release)

By all accounts, these companies were clearly involved in deceitful advertising practices, and they deserve what they have coming to them. In our follow-up discussion with the FTC, they acknowledged that the federal government has more "cops on the street" and is determined to combat deception aimed at consumers.

Today's actions were not aimed at dealers. Indeed the uncovering of these scams is good news for our industry. However, the bigger lesson is that getting your dealership within the clear parameters of advertising regulations is not optional this spring. These same scams went on for an extended period of time in the mortgage industry. Virtually every American was exposed to the radio and TV ads offering to save consumers from the threat of home repossessions before the crackdown in that industry took place. That era is gone. Swift action will be the calling card of Federal regulators, and even faster action must be the response of dealers who may be beyond the edge of compliance.

Jim Radogna
Thanks for the info Lindsey and Dennis. Wow, the FTC is certainly on a roll lately!
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