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We have an inhouse BDC at our dealership. The bdc sales reps are responsible for taking all of the inbound sales calls. They also do followup on the fresh ups and internet leads that we get. These reps will also call clients that are in equity situations as well. Once they have a client interested they set appointments for the sales force.
My service bdc reps take inbound service appointment calls. They also confirm every appointment as well as contact any clients with recalls. These reps also do survey calls to every customer the day after the client comes in.
We feel like we do a good in this departtment but I am looking for input from the driving sales community.