While there are a plethora of website building companies for car dealers to choose from, Dealer e-Process is truly a cut above the rest. Despite the fact that they recently won the 2009 ASMA Leader Award for SEO (which speaks volumes for their reputation), Dealer e-Process continually strives to achieve excellence in three main areas when it comes to website production and maintenance: user interface, search engine optimization (SEO) and customer service.
• User Interface: Dealer e-Process recognizes that it is not enough for a website to look pretty. It needs to accurately depict the goods and services provided at a given dealership while still providing other valuable resources for the customers and employees of that dealership alike. For that reason, Dealer e-Process is continually building and testing better website templates, instead of taking the “cookie-cutter” approach to website design and production; this ensures that the websites they build are esthetically pleasing, easy to use and inherently different than other dealer websites.
• Search Engine Optimization (SEO): While ease of use and esthetics are important when it comes to producing dealer websites, Dealer e-Process knows that those factors are of no value unless they are driven by strong SEO practices. Dealer e-Process is continually testing and implementing strong SEO practices to ensure that the websites they build not only look good but also perform well. They are way ahead of the industry curve in terms of understanding how search engine results pages (SERPs) are aggregated (both in paid and organic search), which means they know how to get your website noticed on the web.
• Customer Service: Dealer e-Process prides itself on strong customer service. Unlike other website providers, Dealer e-Process does not operate on a “set it and forget it” mentality. Instead, they continually work with dealers to make sure their dealer website is meeting their internal and external needs.
Furthermore, they provide the necessary tools for dealers to make quick inventory and/or content changes to their website without having to endure an obnoxious wait times.
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User Comments:
Maria Espinoza is very good to work with.
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It gets us in front of more opportunities
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It works!!! and customers love it....
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very quick turn times and is very consistent compared to others we've used in the past
User Comments:
Our page is great and very user friendly
It is making a difference in a Very Positive way, and the interactve aspects keep the customer inyerested and informed....
By the way, our rep. Maria Espinoza is
Fantastic !!! (one call to Maria gets the job done right). KEEP UP THE GOOD WORK......
User Comments:
Great addition to web site
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Excellent service, our response time is around 15 minutes total. I would totally recommend the service I can now sleep at night.
User Comments:
YES I WOULD RECOMMEND. MOST EFFECIENT OPERATION. ANY TIME I HAD A CONCERN, IT WAS HANDLED PROMPTLY
User Comments:
They did an amazing job!! Very professional and very satisfied with their work!! Thank you dealer e.
User Comments:
Dependable,state of the art service
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This service is like shooting the buzzer-beater three to win the game! I couldn't believe how much Rapid Response changed the way we looked and dealt with internet-based leads. This is a very solid system, and the contact is within seconds in many cases; faster than most BDCs can even dial a phone. Dealer-E is amazing, and knows how to make the difference in automotive sales, working to reinforce customer peace of mind and working hard for that first contact -- we all know how important that is, and these guys are on the ball. Keep up the great work.
User Comments:
Eight cars off of Dealer E's live chat in just a week alone last month -- the chat system these guys have set up fills our CRM with solid leads, essentially working as a pre-qualification tool which just makes our job that much easier. The chat agents have an excellent command of the English language, and they know just what to say to make our job that much easier. After an excellent referral from the Dealer-E chat agents, our customers have peace of mind that someone will be with them, 24/7! Thanks Phil, Brooke, Ben and all the rest of you guys out there in the internet world! You're making a huge difference in our sales!
User Comments:
There are hundreds of dealers out there, and lets face it: being at the bottom of a google page is our idea of a worst nightmare. Dealer-e process has a simple and cost-effective solution to let us sleep easy! Great rankings, headed by some of the best minds in search engine optimization; it has me wondering if there's anything these guys can't do. I've used multiple solutions for SEO/SEM, and Dealer-E is untouchable in this field.
User Comments:
The Dealer E-process website is one of the best out there in the automotive industry, offering both streamlined control and a simple-to-use interface which allows our department to get the maximum bang for our buck. The Tech support that you get with the website goes above and beyond what I've experienced with other vendors, including Reynolds and Reynolds. The immense word of auto sales is not something to be caught off-guard in, and Dealer-E keeps us up to date with the newest packages and breakthroughs in technology so that we never miss a sale!
User Comments:
Dealer E process provides us with exceptional service and prices every single time. The utmost in customer service, and full packages blow out the competition and it never ceases to amaze me how quickly they come to handle our problems! As an Internet Manager, my response time is absolutely everything. Dealer-E is always up, always running, and always my go-to company for solid service! Thanks Dealer-E!
User Comments:
We have a total of five websites with Dealer E and have been a customer for five months since then
The phones have been ringing and customers our always telling us that they love our website.
We have had over 900 leads on the past two month that’s five times more than our last provider. Business at all stores are up 30-40%, this is not just because of our new websites, but the way we aproach todays business Dealer e Process has ben a large part of our new understanding and direction.
User Comments:
Great people to work with, and they show the results
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Rapid Response has become one of the most important features to have if you like to have the fastest response time. If you are GM this will get you under 20 minutes if not quicker then that. Awesome invention and it works to perfection...
User Comments:
Dealer E is on top of the Game in this Department as well. Live Chat 24 hours a day is a priceless feature that is a must to have.
User Comments:
Dealer E is on top of the Game in this Department. Our ranking is constantly rising.... Great Job Dealer E Process.
User Comments:
There is not a better product out there. In first 7 days we have had over 1,500 hits to the website, over 200 calls and over 75 email leads. Great all the way around.
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Awesome addition to the website several compliments...
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Customer feedback on the Live Chat has been very positive.
User Comments:
When we decided that our website is going to be the face of our company, and essentially our calling card to potential customers, we researched many, automotive website companies before discovering Dealer E Process. The quality of work and attention to detail throughout the entire design process was extremely impressive. Their ability to create a custom website in a short amount of time also impressive. Previously it was such a hassle to get someone on the phone to make changes-not any longer. We feel extremely fortunate to have found Dealer E, and confident that our website will give us a distinct advantage over our competitors who all have the same looking site. We are doing better in lead volume and in search we look forward to maintaining a positive and profitable relationship with Dealer E as our company grows.
Needless to say, I recommend Dealer E.
User Comments:
Very talented well run organization. Problems are resolved quickly with excellent communication back to dealer.
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Good, clean, fast website.
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They are great!!
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Maria and the entire team do a great job for us. Thanks.
User Comments:
With several years as an Internet Manager this is the best product out there hands down. We have been through almost every vendor out there and our last vendor was Dealer.com which did us No Justice what so ever. Dealer E Process has created a website that is a lead generating monster. Since our Departure from Dealer.com our leads have more than doubled in a very short time. The backend of the website is very easy to manage. Every bit of info you need is all there. This product is light years ahead of the rest. Thank you Dealer E Process.
User Comments:
Another amazing turnaround Thanks to Dealer E Process. We used to be with Dealer.com who by the way did us no justice when it comes to SEO. Before we started with Dealer E you could not find fordoffrankfort.com on any type of search unless you look on page 50. We are now being foud everywhere on all different type of searches. Proof is in our Google Analytics which Dealer E Process has a tab on the Backend of their Websites for instant access to view. No more going to Google to login it's all right there. Dealer E Process has the best product out there hands down. This product is dedicated to lead generation and they deliver. I can say that because I have been through them all with my 15 years of experience on the Job. 10 Star Product all the way around. Thank you to All at Dealer E Process.
User Comments:
Live Chat is a very powerful tool. Dealer E Process and their Live Chat crew has brought our leads and sales to a New High. You can't beat the fact that this Live Chat is 24 Hours with Agents that get you all the customers info and even set appointments when your Dealership is closed. Our Sales and Leads have increased directly due to Dealer E Process & Live Chat. I really can't find a reason to not have Live Chat. To stay on top of the Game in todays internet world Live Chats is a necessity. 10 Stars on this one....
User Comments:
Turning out to be one of our best lead sources.
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We have jumped to page one and Dealer eProcess continues to optimizes our sites daily to ensure we show up where they customers are!
User Comments:
Great – Clean – Slick – Sticky Sites. Outstanding Support.
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Very good “Quality” Lead Generator ALL HOURS OF THE DAY…
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Absolutey generates measureable traffic and sales from our website!
User Comments:
It appears that we are always available to help answer questions and give helpful information. It is also impressive to the customer that a small dealer has such a sophisticated system in place, lending credibility to our business.
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Customer support is outstanding, the finished product (web site) looks great, loads quickly and is easy to navigate as well as being easy to customize.
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Since we have been using Dealer E we have increased productivity and time on site like you would not believe. I highly recommend them. The professionalism and expertise is well worth it. =)
User Comments:
Easy to use
24/7 live Rep to help all my customers
Very accurate info gathered through the chat!
User Comments:
Excellent service, and very customer friendly website!!!
Maria Espinoza has gone above and beyond the call of duty!!
User Comments:
We are very pleased at Jackie Cooper Imports with Dealer-e-Process. With Dealer-e-Process our internet traffic and lead generation has significantly increased.I'm always getting compliments on our site and the ease of navigating. Every day we have leads being generated by Live Chat with high closing ratios. The customer service is outstanding, Maria Espinoza is always willing to help in any way she can with great suggestions in making our site stronger. I couldn't be happier we switched!
Original Comment:
Great at capturing customer information for dealership follow up. On there 24/7! They forward the entire conversation along with the customer details, phone, email for us to follow up and set the appt. Great way to get additional leads!!
Updated User Comments:
Great at capturing customer information for dealership follow up. On there 24/7! They forward the entire conversation along with the customer details, phone, email for us to follow up and set the appt. Great way to get additional leads!!
Original Comment:
Great site performance with lots of calls for action from customers. Super support for changes, updates, etc. Easy backpage to use. Great for social site connection, facebook, twitter, youtube, etc. Definately on the ball!
Updated User Comments:
Great site performance with lots of calls for action from customers. Super support for changes, updates, etc. Easy backpage to use. Great for social site connection, facebook, twitter, youtube, etc. Definately on the ball!
User Comments:
The Grossinger Auto Group is on the first page of Google for every brand we sell in the highest and most competitive part of Illinois, Chicago. Any brand you type in that we sell that Dealer e Process has built a website for, we show up on the first page.
Example, type in "Chicago Toyota Dealers" we are on the first page 3 times!
With our old vendor Dealer.com and Dealeron, NO WHERE TO BE FOUND.
Thanks Dealer e Process!
User Comments:
We have been on the live chat product for over a year. Hands down best way to generate leads and learn about the things customers are saying about the dealership from missing vehicle inventory to problems not addresses. Its amazing what people will say in a chat conversation.
User Comments:
Been with Dealer e Process for over a year now. We are a large autogroup and always found it very difficult working with our older vendors Dealer.com and Dealeron. The customer service is outstanding at Dealer e Process. Its nice to know I can pick up the phone and not be "put through the system" of a large company when I need help. Dave Page and his staff has gotten us to the top of the search engines with their SEO and we are generating leads more than ever by blanketing the first page Google in Chicago for all the brands we sell. A job well done and a client for life.
User Comments:
I am beyond happy with Dealer e Process. We came from a Dealerskins website and its old outdated technology to an SEO lead generating machine. We were no where to be found online before they took over our site. The SEO report they send us monthly lets us know exactly where we stand on the keywords and phrases that mean somethingn to us.
Our site was done in 7 days start to finish.
The biggest thing I like is "I can make all the changes myself". When I had Dealerskins I had to call, and then wait a week to get something done.
Check out Dealer e Process out! I am very happy and will be adding their live chat product on soon. It will be cool to have live chat 365 days a year and they do the chatting for you. Very cool thumbs up!
User Comments:
As everyone hear knows, as an internet manager I am in charge of producing more with less. Dealer e Process has live chat that is administered by them - NOT THE DEALERSHIP. I dont have time to waste or money to burn paying a BDC person to do live chat for the dealership. Biggest problem is, we have a ton of traffic across 17 websites for our dealership. Dealer e Process greets every customer that comes to the website with live agents 24 hours a day 7 days a week. We have generated over a 1000 leads in one months time by simply using their service to greet every customer WITHOUT the customer having to initiate the contact.
Check this service out, its cheap and they do a great job generating web browsers into leads.
User Comments:
"We at LaFontaine Automotive Group switched to Dealer e-Process after meeting with Dave Page and his team. They are not only very knowledgeable about what a Dealership needs to be successful online they are built by "Dealer People". We are very impressed with the style and functionality of all our sites and with tech companies that is usually where it ends. In my experience once you are active with this type of service the sales department goes away and the nightmare of the support department starts. Not at Dealer e-Process! They get it, they understand Dealerships are designed to sell cars not update and create web pages. The support staff at Dealer e-Process is second to none. Not only do they understand "Dealership Terms" they act FAST." We used to have Dealerskins and received no leads and zero SEO. This is all changed now as we have tons of leads through "our dealer websites"!
Extremely happy we switched to Dealer e Process.
User Comments:
Not all websites are created equal! Dealer-e Process created a lead generating website for us that provides me with the hottest leads out there!
I don't have to spend as much on 3rd party leads because my own website pumps out high quality leads for me!My sales team goes nuts for our website leads because they know there is a high percentage of closing them.
User Comments:
Excellent Sites. Fast Turn Around. Custom Projects were completed quickly and Professionally. In the past I have used Dealeron for all of the sites in my dealer group, and have found since I switched my conversion ratios have dramatically increased. I am forced to pay for a Cobalt site by GM and it is horrible, and not optimized well for SEO. With Dealer E Process, I have complete control of my SEO through the backend and live vehicle inventory management including instant vehicle removal.
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User Comments:
Dealer eProcess is a company that has worked with us to meet our compliance with BMW requirements. We are able to customize most areas on the website however there are some things that are generally used throughout their company for all websites. My only suggestion would be more customizable product options and innovative communication efforts from the support team.