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Complete Virtual BDC

Average Rating



14 Reviews

5 Stars Average

100% Recommended

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CIMA Systems patent pending solution is the most advanced Owner-Based Marketing Systems on the market today. We offer unlimited marketing campaigns based on any data which resides in a dealership's Dealer Management System (DMS). Each two-way communications are sent to your prospects/customers based on their preferred method (i.e. phone/email/text. The basic system also comes with CIMA's Auto Apppointment System which allows for automated appointment setting via web and automated phone (which can link directly with your dealership phone system). CIMA's base system also includes CIMA Vision (advanced reporting tool) which provides ROI analysis on each marketing campaign including zip code analysis/ROI, employee productivity including CSI scores, customer valuation etc. ALL FOR ONE LOW FLAT MONTHLY FEE! Other product features include: 1. CIMA eCapture - our eMail Append Service whereby we capture email addresses for customers within your DMS, 2.CIMA Media- send commercial like multi-media presentation with each email, 3. CIMA Hosted Live Chat - We supply the live chat agents and link the live chat request from your website and all emails 4. CIMA S.M.A.R.T. Menu's which proactively promotes recommended services for each customers vehicle based on Dealer/Manufacture recommendations and pricing the service based on your dealerships labor/parts pricing. S.M.A.R.T. Menus also includes video's describing the value of having the recommended service performed.

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Complete Virtual BDC Ratings

gm
Recommended: Yes
User From: 5/2010 - Present

User Comments:
This system is all that they said and more, it is well worth the money! First class crew and service!

service director
Recommended: Yes
User From: 2/2010 - 1/2010

User Comments:
FOLLOW UP HAS BEEN KEY IN RETAINING OUR CUSTOMERS. THIS SERVICE IS IN REAL TIME AND KEEPS US ON TOP OF ALL AREAS OF COMMUNICATION. R.LONG LIBERTY AUTO CITY

Service Director
Recommended: Yes
User From: 11/2009 - Present

User Comments:
Once the system is set up, it requires little attention on my part to stay in touch with my customers.

Fixed Ops
Recommended: Yes
User From: 11/2009 - Present

User Comments:
Absolutely. CIMA has definitely helped to increase some of our missed opportunities in sales. Thier ability to capture emails and promote advertising and customer follow-up, in my mind is second to none. I would not hestitate in recommending CIMA to any dealer and any dealer that is hesitating on making this investment is loosing sales opportunities as we speak. Dave Zyski Sr Fixed Ops Mgr Gilroy Chevrolet Cadillac

Marketing Manager
Recommended: Yes
User From: 9/2008 - Present

User Comments:
They help us keep a consistant ongoing relationship with our customers. Easy to work with and helpful.

project coord
Recommended: Yes
User From: 4/2008 - Present

User Comments:
An excellent communication source for our customers

CRM
Recommended: Yes
User From: 12/2008 - Present

User Comments:
THEY HAVE BEEN WONDERFUL TO WORK WITH, COST EFFECTIVE AND EASY TO USE

gsm
Recommended: Yes
User From: 1/2005 - 1/2009

User Comments:
excellent support for the dealership and huge success with our campaigns personnel are very professional and quick and easy to communicate with to date we have had zero issues of any kind!!

Online Manager
Recommended: Yes
User From: 2/2009 - Present

User Comments:
Great prices, effective marketing, powerful reporting tools, great creative design, and friendly and cooperative sales and support staff. We made over $250 grand in additional sales and service in our first year with CIMA's excellent solutions. Very highly recommended!

Service Mkt Mgr
Recommended: Yes
User From: 8/2007 - 10/2008

User Comments:
CIMA increased my service business substantially the 1st month it was installed. Our customers really liked the ease of using CIMA's appointment system. It is so user friendly!

General Manager
Recommended: Yes
User From: 11/2006 - Present

User Comments:
We have been working with CIMA for two years now and it has helped us tremendously with retaining and communicating with current customers. It is a very valuable service.

PARTS AND SERVICE DIRECTOR
Recommended: Yes
User From: 9/2006 - Present

User Comments:
CIMA systems has superior customer service and even better than that, it works. You can have instant response from their e-mail marketing and pre-recorded marketing programs. Joe Hansen P&S Director Future Ford of Roseville

GM
Recommended: Yes

User Comments:
" BDC in a Box"

Parts and Service Director
Recommended: Yes

User Comments:
We have been using Cima Systems for 3 years. This program has helped us see 6% to 14% increase in customer pay revenue (year over year), for each of the years we have been partnered with Cima Systems.

Dealer - Partner
Recommended: Yes

User Comments:
Installing CIMA was part of our expense reduction plan with value added benefits. We were able to save money by eliminating more expensive vendors, while also increasing our Customer reach with the many tools available through CIMA. One of the easiest vendors to deal with.