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User Comments:
I do not understand how DealerSocket can get almost 5 stars... its nothing in this CRM that makes sense, easy to use or to set up. I would NOT recommend this CRM to anybody!!!! Sorry DS, i wish i could give you a good review!
User Comments:
After reading the previous reviews and actually using this tool, I have come to realize that a lot of people were still in the honeymoon phase and thus still in love with it. I will give kudos to the support teams as I have spent a lot of time on the phone with them. My complaints are no single page visibility for contacts, yo get anything done you have to go through several pages, not viewable over any smart phone (blackberry, windows or palm, or google), does not notify you if you have a new email, (requires switching tabs), doesn't delete future to do's of a customer even if you mark the customer lost, (you have to go in and remove each one individually), can't determine a duplicate or disputed lead and send it to the lead provider (so you will get charged for duplicate/bad leads), the list goes on and on. I thought rey/rey was bad, but after using DS I just realized rey/rey was cumbersome. DS has a long way to go to be considered freindly and easy to use in my opinion.
User Comments:
Great product that is constantly improving. The learn curve is a little flat but once you get going it is great. Also, customer service is always friendly and helpful and they have great follow-up, which a CRM should have but many do not!
User Comments:
Great product that is constantly improving. The learn curve is a little flat but once you get going it is great. Also, customer service is always friendly and helpful and they have great follow-up, which a CRM should have but many do not!
User Comments:
Support is a bit slow in getting problems resolved but very nice system
User Comments:
abosuletly the best crm, and their support.
User Comments:
Dealer Socket has been a great change for us. We are very pleased with the service. The support team has been great and helped us through the difficult process of changing CRM's. We have seen our sales team really open thier minds to this new tool and they are spending a lot more time using is versus our previous CRM. I would reommend Dealer Socket for sure.
User Comments:
Reasonable cost attentive service
User Comments:
DealerSocket is very comprehensive in its abilities as a CRM tool. The installation team were wonderful in implementing the software at our store. Also, the support team is very knowledgeable in helping one with any concerns.
User Comments:
Tons of info in one spot. Organized, intuitive.
User Comments:
Great Product! Great support!
User Comments:
DealerSocket is far superior to the previous CRM we had at our dealership. We are very happy with its capabilities and ease of use.
User Comments:
GREAT
User Comments:
Great company...Great system
User Comments:
We like being able to send e-mail blasts as it is a great way of sending free marketing material and it is not snail mail. Also, the various reports allow us to do checks and balances and make people accountable in their jobs.
User Comments:
best crm tool out there
User Comments:
Excellent way to keep up with all aspects of customer follow up, marketing and CSI
User Comments:
When we first implemented DS we were extremely happy with them. The support was timely and able to offer solutions. In addition, we could count on deliverables to be handled professionaly. Unfortunately we've experienced several issues over the past year with the technology and the support we've received.
User Comments:
Easy to use. I don't want something that is cumbersome. I use DealerSocket because they keep it simple.
User Comments:
No comment
User Comments:
EASY TO USE MAKES FOLLOW UP EASY
User Comments:
Robust CRM. Still working on all of its abilities.
User Comments:
The people.
User Comments:
Lots of functionality and integration with the DMS. The user interface is could be more intuitive.
User Comments:
Ease of use
User Comments:
Great product
A little hiccup at the beginning
User Comments:
It's simply one of if not the best marketing tool out there as far as CRM's go.
User Comments:
Average
User Comments:
Great tool for sales
User Comments:
I like the concept of events and to dos. Pretty easy to use.
User Comments:
This program has exceeded expectations in every aspect compared to other CRMs we've tried in the past. The possibilities are endless. It is a highly configurable program so opportunities are limitless for how to manage internally, what/who to market, etc. I highly recommend this program to anyone looking for the most versatile and successful tool. I almost forgot - Customer Service end is terrific as well.
User Comments:
I would recommond but only if the dealer had a good IT department and well was very hands on. The product is really good but the customer service is less than desired
User Comments:
Excellent product with great support staff. I loved that my sales AND service data were all in one place. Very user friendly. Best CRM on the market.
User Comments:
Great support and a stable interface. It has great push pull history with our DMS. Tools are easy to use. Salespeople can use it and do.
User Comments:
We are a new user to Dealersocket since October 2008. So far it has been a pleasure to use. The ease of use and the markting tools are great.
Customer support is second to none.
User Comments:
Great product! Dealer Socket has amazing capabilities and is so easy to learn. It is a definate CRM to consider if you are looking for a change. We have used a few in the past and this is BY FAR the best one we have seen.
User Comments:
Extremely functional and comprehensive. I feel confident using this product in any department, and in any store.
User Comments:
The most efficient, multipurpose tool I've ever used.
User Comments:
this is the 3 tool we have used in 4 years and I think they got it right (so far) It does wayy more than our prior tool and if was a smooth trasition for our process flow - so far, so good
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User Comments:
Great for planning my day. Fairly easy to use. It really helps me with after-sale follow up and keeps my customer base organized.