What is Pro-Active Live Chat? Pro-Active Live Chat is an extremely valuable chat application that Dealer e-Process offers on all of their dealer websites. While chat applications aren’t exactly new, Pro-Active Live Chat is anything but ordinary. It is operated by real agents (as opposed to robots or pre-recorded operators) 24 hours a day, 365 days a year. That means regardless of the time, day or location, a potential customer can contact a knowledgeable agent regarding information about your dealership via your website. How do potential customers use Pro-Active Live Chat? It’s easy fo