User Comments:
I have never experienced worse treatment from a vendor. I did not get what I was prommised and worst of all, I cannot get my calls returned, they just want to e-mail me! I guess one dealer does not matter much to Dealer.com now that they have tasted some succes. The product looks like a winner, but their communication stinks.

User Comments:
Service has gotten much worse, to the point where it is affecting business. We have had site outages, brutally slow load times, and strange changes randomly appearing on our site. Getting our rep to return calls is difficult at best. I am hearing from other providers that dealer.com is having difficulties. That certainly seems like the case in regards to our support and websites. We are strongly considering moving if things don't quickly improve.

User Comments:
Didn't use the product long enough to supply too much useful feedback however I liked that lots of the website was editable by the internet team without having to contact dealer.com employees for assitance.

User Comments:
It was awful! The support team would automatically tell me that whatever the problem was, it was our fault. They never took my complaints about anything seriously, just told me it was our fault. I had the tech people on the phone several times a day. They dialed in to see what I was seeing and they never could resolve many of our issues. So we agreed to part company...THANK GOODNESS!!!

User Comments:
responsive and helpful

User Comments:
Easy to use templates. Good integrated CRM system. Friendly Support and Customer Service. Good looking site.

User Comments:
Easy to use interface

User Comments:
Large enough to support multi-roof top dealers.

User Comments:
Fairly easy to manage the basics. Not very pro-active in the creativity category.

User Comments:
Pretty good support, reliable service, adaptability.

User Comments:
They are quick to take care of many problems. Though that could be our specific team. I would like less of a hassle when it comes to making changes, and to be allowed to do some things with out being charged for "custom work".

User Comments:
I am old school and prefer a rep to come in and go over the products.

User Comments:
We replaced XI Group with Dealer Dot.com and our website is much more user friendly. The leads from our own website are now one of our largest and most productive means of generating new sales. Dealer Dot.com is commited to making your website more interactive and productive. XI group only contacted us about upgrading and revamping our website after we gave them formal notice we were moving our business to another provider. Too little too late!

User Comments:
Not very interactive limited

User Comments:
does a pretty good job

User Comments:
nice website...easy to navigate

User Comments:
Seems relaiable and easy to navigate for posting our vehicles and specials

User Comments:
Easy to use, great set-up, excellent support. Many tools available to help sell more cars with better gross!

User Comments:
They do a good job.

User Comments:
User friendly, good for personalizing your own sites.

User Comments:
No comment

User Comments:
They are inflexible and not good with anything custom.

Vendor Response:
Thank you for the review. We'd like to point out that in reality Dealer.com does more custom work than any other vendor in the business. Check out www.checkeredflag.com It's essentially completely custom and just one example of hundreds of custom websites. Dealer.com is wide open with custom work and we have launched more custom websites than any other provider.

User Comments:
Overall excellent web site provider. Probably the best service in the industry. Also very well though-out CMS (Content Management System). Excellent reporting. However, not 5 stars in my opinion due to the "bang for buck" factor. I do not see them as a good value as there are other comparable options for far less.

Vendor Response:
Thanks for the positive review! We sure do have the best customer service. We've proven this point by being the only provider in our space that opens up our doors to the rigorous NPS review system. We are certainly a great value when you consider that we're the only provider other than Cobalt that really offers 1 platform for all of your e-commerce initiatives. There really just aren't comparable options for less. Thanks for the feedback! Take a look at the latest ASMA report from Brian Pasch.

User Comments:
never had any issues. quick to update current dealer inventory, specials are easy to set up. would recommend to others

User Comments:
EASY TO MAKE CHANGES AND WORKS WITH EVERYONE ELSE

User Comments:
The are responsive to our needs. Build a good product that has help us with our online presence.

User Comments:
Good features. Attractive sites. Fairly flexible considering they start from templates.

User Comments:
The people. We get access to their top folks. They were willing to customize and do it our way.

User Comments:
I really enjoy our dealing with Dealer.com. They upgrade the products they offer pretty quickly. They do charge for upgrades but they will work with you to make you a good offer. I have a solid conversion ratio. They handle working with the OEM compliance. Sometime support can be a little stubborn but so am I. Overall great reps, great products.

User Comments:
Customizable Web Page Templates

User Comments:
GREAT SERVICE AND SUPPORT AND PRODUCT

User Comments:
easy and convenient

User Comments:
Back end tool is very user friendly.

User Comments:
They have good customer service, and their backend tool is amazing as far as the ability to change what you need. It's appearance and ease-of-use are also bar-none.

User Comments:
Because of our association with Auto Trader advertising we have two dealer.com sites that do exactly the same thing. I have asked them to merge the sites but they refuse. One dealer.com site is Chrysler based and one Trader based. Two sites twice the work, plus the extra expense. Even though Trader has partial ownership in dealer.com they still will not merge the sites. The software is excellent, the customer service is great but the politics is frustrating. If I had a better option I would pursue but so far my hands are tied.

User Comments:
not crazy about the appearance

User Comments:
Easy to modify Customer service is very good They will nicle & dime you on emerging technology

User Comments:
They're only interested in nickel and diming their clients. You have to go up about three package levels and a boatload of extra costs to get any real SEO, in spite of what they tell you, and even then we found it lacking. Moreover, you have to ASK for it! They're happy having you be ignorantly content to pay their monthly cash stream while they give you NOTHING other than the canned platform they sold you when you enrolled.

Vendor Response:
Thanks for the review. We'll be contacting you through the website privately and if you respond your review will stand. However, in reality our SEO architecture and structure has been voted the best in the business by Brian Pasch who all on this website agree is an industry authority. You can download the ASMA study at paschconsulting.com. We do not nickel and dime clients. Usually when that comment arises, it is because they bought a base level package from us and don't want to pay for upgrades they could have purchased on initial signup. Thank you for the feedback and we're looking forward to hearing from you so we can improve your experience.

User Comments:
Great problem available. Easy to work with.

User Comments:
The site design is clean and easy to navigate and the site management tools are excellent. The only downside is that the inventory is slow to load as it refreshes while you're trying to select search criteria so you pick a make, wait, pick a model, wait, etc.

Original Comment:
Dealer.com offers a great product, with superior technology. This combined with a willingness to be a forward thinking company along with their outstanding customer service keeps me a satisfied customer.

Updated User Comments:
Dealer.com offers a great product, with superior technology. This combined with a willingness to be a forward thinking company along with their outstanding customer service keeps me a satisfied customer.

User Comments:
This has been the WORST EXPERIENCE I have ever had with a vendor and it is not getting any better. We have had a TREMENDOUS AMOUNT of over-promising and under-delivering. SOME of our issues were: 1. We had them advertise another dealership on our website for search engine optimization 2. We have them host our emails and have consistent issues with outgoing mail 3. Whenever we make a request, it is only handled on the first time about 40% of the time, the other 60% of the time we have to ask again. 4. We we're sold products that are currently not ready. 5. We were promised credits while they tried to figure out how to make a service work and now they are changing their story. 6. We are on our second account manager. 7. We had blank images on our homepage because they removed the outdated “widgets” and didn’t have the current “widgets” set up yet 8. We we’re assured that all ADD-ON products we’re "cancellable anytime" by our salesmen and now are told by our account manager we m

Vendor Response:
Hi There: We would love to work with you to ensure that we get everything straightened out straight away. We have thousands of very, very satisfied clients at Dealer.com. I'm pretty sure I know who this is, but please let me know personally what dealership you are with. The experience you're describing is extraordinarily rare and we're committed to making it right. Please contact me right away so we can resolve your issues immediately. Mike DeCecco Dir. Industry Relations Dealer.com miked@dealer.com 888-807-9119

User Comments:
>6% visitor conversion rate

User Comments:
I appreiciate Colleen O'Brien's hands on approach to our account concern. We had one of our settings changed on our website and could not figure out how to resolve the concern. Colleen coordinated with Dealer.com's technical department and resolved the issue. Thank you! Paul Nava Sterling Acura of Austin

User Comments:
Great website tools and support. Never had a problem with getting things done! Highly recommended!

User Comments:
Good sites, limited support, minimal SEO - unless you pay a monthly fee and submitt your own suggestions.

Vendor Response:
Hi there: Mike DeCecco from Dealer.com here. Thanks for reviewing your SmartSite for us. I'm interested in learning more about the basis for your review. We have recently been rated as having the best customer service in the industry and we would like to dialogue with you about how we can improve. As far as SEO goes we have been rated number one by a 3rd party out of 140 website vendors evaluated. I'd like to understand more what you feel the limitations are from an SEO standpoint. Please let me know what Dealership you are with, your position within the store, and your contact information so we can make sure we can turn your 3 star rating into a 5 star rating! I'm looking forward to your return correspondence. Thanks! Mike DeCecco Dir. Industry Relations Dealer.com 888-807-9119 miked@dealer.com

User Comments:
Pros: Websites look fantastic. New video feature has the best voice overs available. Cons: Initially impressed with the potential of what was being offered. After the initial build, the product had to be scrapped and started over due to bugs and glitches. We are still having random problems with the site and are on our 3rd "dedicated account manager" in 6 months.

User Comments:
Easy to use, great support.

User Comments:
Much better than our previous vendor. Disappointed in the e-brochure and the inability to print out a submitted credit ap. They are working on both items. Responsiveness of tech support is good.

User Comments:
Dealer.com does a lot of things right but their customer service is exemplary. It's so good that it overshadows how well their organic SEO and site development tools are. Every project I presented to their staff was met with a welcome eagerness and I was always impressed by their indepth knowledge and skills. For the price, you're getting an amazing deal.

User Comments:
I have been working with Dealer.com for the past two years. During this time we have had one client manager (wow longevtiy too) and can not be more thrilled with the support we get. She has helped us transition into a group that understands internet marketing with a consumer friendly website to prove it.

User Comments:
Strong product with great support. Vendor also provide regular information tips with ideas to improve your business.

User Comments:
Great reports. Easy html editing. Easy video and photo uploads. DMS push pull is fast and easy.ROI is the best Ive seen in 13 years. Our dealership Branding Image is second to none with Dealer.com. Customer like our site much better.Search engine results are way better than Cobalt

User Comments:
Out of date web technolgy bad choices for web site designs. lack of customization options. Add cost packages include anything you want to change. Old and clunky internet site. no cutting edge to eye pop.

Vendor Response:
Thanks for the review. It's unfortunate that you see it that way. More progressive top 100 dealer groups use Dealer.com because of our incredible flexibility, cutting edge technology, and designs that are proven to drive high conversion rates which is the primary goal of your website... to drive leads. We do that better than anyone in the business.

User Comments:
Wish I would have found them earlier!

User Comments:
Good company to work with. Easy Control Center, easy website management. Definitely recommend their services

User Comments:
Great service at all times, whether it's my concierge or their tech support. Sticking with a company that can handle issues 24/7 like they can has been wonderful and well worth the cost.

User Comments:
We used dealer.com for a good year. Was not happy with them at all. Everything costed more money, and it was very hard to do anything custom, without paying a fortune. When I would try and use their module to change things, it would always corrupt other parts of the website. Many Many glitches and errors in the design. Many times we had customers call us and inform us how different parts of our website would stop working, and we had to do everything from scratch again. Some things would work in firefox and not in internet explorer, or vice versa. If you just want a mediocre website and are ok with paying a fortune for any changes, they are ok. If you want a website with much more available and not at a cost every time, then look elsewhere.

User Comments:
Spent too much money - Worst I have dealt with.

User Comments:
Cutting edge websites with useful features. Good customization capability. Easy to update and change. Good staff to work with.

Original Comment:
I have had only positive experiences with Dealer.com. I get compliments on my website all the time, and their customer service is phenomenal.

Updated User Comments:
I have had only positive experiences with Dealer.com. I get compliments on my website all the time, and their customer service is phenomenal.

Original Comment:
Overall thrilled with the ease of use, reporting and most importantly the support team from dealer.com. Our organic search has increased three fold since signing on with dealer.com in October 2006. Great improvements with new technology and quick response when encountering technical issues. The only reason 4.5 rating vs. 5 rating is the small details with new year models not having immediate color coding as well as the costs that are charged for custom work.

Updated User Comments:
Overall thrilled with the ease of use, reporting and most importantly the support team from dealer.com. Our organic search has increased three fold since signing on with dealer.com in October 2006. Great improvements with new technology and quick response when encountering technical issues. The only reason 4.5 rating vs. 5 rating is the small details with new year models not having immediate color coding as well as the costs that are charged for custom work.

User Comments:
Great Product, Great Tech Support, Great Dollar Value

Vendor Response:
Thanks for the great review! We're always striving to lead the way when it comes to our offering and our client services. Mike DeCecco Dealer.com

User Comments:
We have used the Dealer.com solution for 10 years now. Having started with the fist version we are most impressed with how often the solution has improved year after year. The most incredible this is that the carfinder system has brought in hundreds of addition customers every year without costing a dime. This is the real value of Dealer.com, all of he extra money making features that other vendors just dont think of building or investing in.

User Comments:
Extremely responsive to our need for website changes and excellent online training pods for our staff.

User Comments:
Dealer.com offers outstanding website designs, our leads are up 30% and visitors are staying on our site 3 times as long as my previous site. Love the backend reporting tools!

User Comments:
Excellent platform if you like to control your own website content and and layout. The control center is user friendly and has some great push/pull capabilities. For example, when a lead comes in it will automatically match the Stock # of a vehicle in stock to the customers lead, nice time saver! Overall excellent product

User Comments:
Although their website is very good, they seriously lack in the lead management area.

Vendor Response:
Thanks for your response. Our ILM tool is being used by some of the most progressive and high-volume groups and single point stores in the nation. Lead Machine is an ILM, not a CRM. Many get that confused. For managing internet leads and tracking progress, integration with the website, it's tough to beat our ILM system.

User Comments:
Very knowlegable support staff and lots of media to choose from. I would recommend Dealer.com to anyone looking for a new and updated website. They are very agressive with their SEO campaign as well.

User Comments:
it is the best site...period.

User Comments:
If I could give them a 0, I would. Worst sites, technology and worst service I've ever worked with - and I've worked with them all over the years. We've cancelled our sites and are working with IZMO now. So far, much better.

User Comments:
Provide great sites and good customer service. Sometimes has inventory shortfalls as to 2WD vs 4WD and model packages.

User Comments:
I am very pleased with Dealer.com I love the fact that I have a dedicated Account Manager that can usually help me when I need them.

User Comments:
Absolutely the best! Hands down! Look no further!

Vendor Response:
Thank you for the recommendation!

User Comments:
Excellent, search centric sites. Growth in traffic is good, while centering on contacts and conversion.

User Comments:
Dealer.com is great as far as innovation and ease of use. Quirky issues tend to pop up, but they are quick to respond and have great customer service.

User Comments:
The sales team was great and promised the world however the production process was less than stellar. We had serious inventory feed issues and were sent to their 3rd party company to resolve the issue ourselves. We have been customers for almost 90 days and have had numerous problems and issues.

User Comments:
I have been a Dealer.com customer for several years and have always been happy with there sites and support. Making an update to the site is as easy as clicking on a box and entering your text. My main reason for this review is the after hour support they provide, I was having a problem with my lead management tool last night(Sunday night)around 8:00 pm pacific time, I waited about 45 minutes before calling support to see if the issue would resolve itself, keep in mind that this is an east coast company so my phone call came in at 11:45 their time. I talked to a real person and sent her the error code I was getting so she could forward it to one their programers. I got an email back at 11:10 my time, 2:10 their time saying that they had resolved the issue for me. I have used Dealer.com's after hour support a couple of times now and they are always quick to resolve any issue I may be having. It's nice to know when a problem arises I don't have to wait until they open the next morning or wait the whol

User Comments:
Have been using this website for 3 years now. They make very functional websites with lots of features and a very easy to use back-end tool. I especially like the "carfinder" function in which a customer can fill out the specifics of what type of vehicle they want and get emailed automatically when something similiar hits your inventory. They also don't over-do it with the Flash (like some other companies) which can negatively affect you SEO rankings. Jason Cohen-DCH Paramus Honda

User Comments:
Great company on the cutting edge of what is working in our industry right now.

Vendor Response:
Thank you!

User Comments:
Great looking website templates, easily customizable, good customer service. Staying up in the trends, video capable. Very satisfied!

Vendor Response:
Appreciate the positive feedback! We're always interested in knowing how we can do a better job for you. Dan Jackson Director of Account Management 888 264 9158 dan.jackson@dealer.com Dealer.com

Original Comment:
Dealer.com is a company of many innovative ideas, but in my experiences with them, I've found that their great ideas are not well executed. Another problem that I've had is my experiences with their customer service. I've found that my account manager hasn't taken care of my dealership the way we were promised, and the search engine optimization we paid for was not properly executed or maintained. My dealership paid a lot of money for Dealer.com's "Expert" SEO team to get our name out on the internet, and we have very little to show for it. Their CRM tools are based on solid ideas, but I've had difficulties using them because of software gliches and ideosyncrasies that make these tools just another idea that is not being well executed. I have yet to speak to anyone above my account manager to discuss my issues, and I often feel as though we are not recieving the customer care we are supposed to be paying for.

Vendor Response:
Hi, I'd like to help you but I do not have access to your contact information. If you get this please contact me directly: Dan Jackson Director of Account Management 888 264 9158 dan.jackson@dealer.com Dealer.com

Updated User Comments:
Dan, I'm somewhat surprised that we've never gotten in touch. I left you a couple of messages, and I got a couple from you. However, haven't heard from you since me last attempt to contact you. You'll be pleased to know that many of my issues have been addressed by your account management team lead, Mr. Jim Bauman. Jim has been very pleasant to deal with, and he has been suffecientyly expedient in responding to my specific inquiries. It's good to see that your company is willing to take action to rectify customer service issues...but don't stop there! As I said before, Dealer.com is a company of many great ideas. I would encourage those in management to devote themselves to perfecting the execution of your ideas and focus on customer feedback as a means to measure progress to that end. On a similar note, I believe you can use your account managers to help in this regard. Account managers are on the frontlines of your customer service. This means that they have a unique opportunity to gather first han

User Comments:
Great sites, great service. First class company with a great product. Spend the time, learn why these guys are the best on the market, it'll be time well invested.

Vendor Response:
Thanks for the positive feedback! We're glad you have had a first class experience with us!