Recovery Lost souls by definition have stopped using the dealership services. The Recovery program uses automotive industry trained live agent callers to contact the dealership's lost souls. Live dialog has proven to generate 5 to 10 times the revenue when compared to direct mail or email. A live agent phone call is the only media that can effect behavioral change and bring these customers back to the dealership. The Recovery program generates on average a 7% incremental increase in parts and service gross profit each month. Recovery callers contact the dealership's lost souls at least every