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Reynolds and Reynolds

Contact Management

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Star Rating Distribution:
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Contact Info

phone 937.485.2000
explore reyrey.com
Do you work for Reynolds and Reynolds? Claim your company page now!

About the Product

Efficiently track leads, manage all customer follow-up, and create better focused marketing efforts using Contact Management from Reynolds and Reynolds. Make the most of your customer relationships while accomplishing your CRM goals and driving efficiency into your sales process with a single, comprehensive solution that’s easy to use and fully integrates with the ERA(R) and POWER dealership management systems. (www.reyrey.com)
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Product Summary

Product Overview
Contact Management Product Overview

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Star Rating Distribution:
2
3
2
0
3

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Not user-friendly
Reviewed by a Dealer Professional 14 minutes ago
Recommended: NO
✅ Verified Rating

Pros: None

Cons: Not user Friendly; no real-time database; lack of up time; lack of email luster; pore email delivery.

Solid integration.
Reviewed by Sales Manager 41 minutes ago
Recommended: YES
✅ Verified Rating

Pros: Universal and nicely integrates with other products used at dealership

Cons: Non-compatible with tablets and smart phones.

Been working with product for 16 months and haven't encountered any problems thus far.
Reviewed by an Internet Salesperson July 11th
Recommended: YES
✅ Verified Rating

Pros: Integration with Reynolds computer system software.

Cons: None

R&R does everything and it is user friendly after you get it set up.
Reviewed by Internet Director July 11th
Recommended: YES
✅ Verified Rating

Pros: User-friendly; meets all application needs.

Cons: None

Basically all CRM systems are the same.
Reviewed by Internet Director July 11th
Recommended: YES
✅ Verified Rating

Pros: Large database; easy to customize follow-up reminders; nicely tracks previous contacts.

Cons: Can be slow; goes down often; pricey; copy and paste function needs improvement.

Very happy with them
Reviewed by a Dealer Professional June 30th
Recommended: YES
✅ Verified Rating

Pros: Customizable data reports

Cons: Not very user-friendly

Dealer Rating
Reviewed by a Dealer Professional February 29th
Recommended: NO
✅ Verified Rating

Pros: Allows for easy upload of manifests

Cons: Continuous maintenance needed. Accurate reporting is difficult at best. Product slows down daily at the same time but yet support thinks nothing is wrong. Support 80% of the time can not provide answer or immediate fix. Unable to get to a product expert.

Dealer Rating
Reviewed by a Dealer Professional Sep 23, 2015
Recommended: YES
✅ Verified Rating

Pros: Much better then the old version. More windows based. Works a lot faster, customization is great, nice to keep everything in one place and it's easier to look things up

Cons: Still some things I would like to be quicker with clicking to where you need to go.

Dealer Rating
Reviewed by a Salesperson Aug 12, 2015
Recommended: YES
✅ Verified Rating

Pros: We can now print multiple forms at a time instead of just one. The ease of use is much simpler now. I like how secure it is with customer information.

Cons: You can look up any customer even if they are put into the system under someone else's name. This can cost sales.

Dealer Rating
Reviewed by a Sales Manager Aug 4, 2015
Recommended: NO
✅ Verified Rating

Pros: Nothing to say

Cons: Nothing integrates properly. Transfers in tech support are more complicated than they should be. They put you on hold for 15 minute intervals and never get you to the right person. One day, I was on hold for two hours. It is way over priced and, unfortunately, we on a five year contract and still paying for its failures.


Contact Info

phone 937.485.2000
explore reyrey.com
Do you work for Reynolds and Reynolds? Claim your company page now!

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