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Steve Emery

Steve Emery Consultant

Profile

Name: Steve Emery
Title: Consultant
Company: NADA
Phone: Private
Location: Private , Private
Summary:
Over 25 years of automotive experience. Steve manages a team of Consultants implementing best practices through 20 Groups, In-Dealership Consulting, and NADA University. Specialties: Pre-Owned, Service, Mercedes, Lexus, Nissan, and Chevrolet Dealers.

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Blog Posts

A slight increase in customer retention will yield huge returns

A slight increase in customer retention will yield huge returns

According to the Harvard Business school increasing retention by 5% can increase profits by 25% to 90%. So the question is…Why is customer retention…

The Dealership Experience: Do Your Customers Like You?

The Dealership Experience: Do Your Customers Like You?

For most people, buying a car isn’t a regular, everyday activity.  It’s an occasion that doesn’t come around all that often, and whe…

Service Retention Relies on Consumer Trust

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer …

Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Helion's Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Timonium, MD – September 26th, 2016-- Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, an…

Service Staff: The Commission vs Salary Debate

Service Staff: The Commission vs Salary Debate

A tight line to walk in the service department is your pay structure for service advisors and support staff. No matter who you are, someone is going to…

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