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How to Earn an A for Your BDC | KPI Cafe Season 5 Bonus 1

Josh Mitchell- BDC Director for Hubert Vester Auto Group, sits down with Host Dane Saville to discuss a few of the most important topics for any dealership's BDC. Check out this episode help your BDC earn a Grade A for its operations.

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Service Writer Training: People Skills Your Customers Will Love

Of all the things your service department does, the most important is managing the relationships with your customers — and that’s not an easy job.

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Create Change with the People-Process-Technology Framework

For the most part, people are afraid of change because they don't really know what to do, they don’t know why they should do it, and they are very comfortable doing it the old way. If you truly want organizational transformation, you need a balance between the three change-components: People, Process, and Technology, also known as the P-P-T framework.

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It Doesn’t Get Much Worse than This!

The last thing a manufacturer is looking for is bad publicity. However, it happens-- and this certainly does not play well with safety-oriented customers.

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Don’t Buy CRM Software Without Asking These Questions

The wrong CRM choice could lead you to wasting thousands of dollars and hundreds of employee hours in the process. No dealership needs that.

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Re-creating Your “New” Business

Changes in our economy and society related to the pandemic have reset nearly everything from employment to operational practices to consumer priorities. Your business will need to adapt in order to survive. Now is the time to reinvent your business to operate in the new environment.

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Recent Forum Activity Start a Discussion

Who should salespeople be branding?

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SEO or SEM Which Provides More Value

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New-hire Orientation

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New Does VROOM outsource sales?

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Turning Customers into Salesforce

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service marketing ideas

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Service Writer Training

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Service writing process

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Anyone Offering A Senior Hour for Service?

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CarGurus Pre-Approvals

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How did May end up?

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COVID-19 Sales Process Changes?

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Making Work More Fun

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What CRM do you like and why?

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Growing the business; What is the best credit card to obtain for that purpose?

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Will Your Dealer Programs Make Sense Anymore? Will Your Value Propositions Get Lost in the White Noise?

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Online payments

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Service Advisor process during Covid

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What is a new process you're working on?

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• 3 days ago

Reinventing your Dealership's Sales Department : How to Create a Remote Sale & Home Delivery PROCESS

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• 3 days ago

New-hire Orientation

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Marketing Discussions Start a Discussion

Turning Customers into Salesforce

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Do you write your own blog posts?

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Incentivizing Videos?

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New Streamlining Your Sales Prospects

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New Google Ranking

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What Are You Crushing Right Now?

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How did May end up?

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Solo test drives?

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can you quote me a price

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Exclusive Blog Posts Become a Blogger

A Chance to Lean Out the Collision Repair Department

by Jason Unrau 6 hours ago

A Chance to Lean Out the Collision Repair Department

by Jason Unrau 6 hours ago

The pandemic recovery effort has started and states have begun letting their citizens participate in more activities. Traffic has been increasing, and …

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MDP 049 | The Darkest Timeline with 360Booth's Jay Smithweck

by David Farmer Yesterday

MDP 049 | The Darkest Timeline with 360Booth's Jay Smithweck

by David Farmer Yesterday

#TheDarkestTimeline #360Booth #Vroom #VDP #DigitalRetailer   Join David & David with Special Guest 360Booth's Jay Smithweck talking Comm…

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John Finucane likes this.

How to Earn an A for Your BDC | KPI Cafe Season 5 Bonus 1

by Dane Saville 3 days ago

How to Earn an A for Your BDC | KPI Cafe Season 5 Bonus 1

by Dane Saville 3 days ago

In this bonus episode of the KPI Cafe, Josh Mitchell, BDC Director for Hubert Vester Auto Group, sits down with Host Dane Saville to discuss a few of the m…

201 0

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Service Writer Training: People Skills Your Customers Will Love

by Bill Springer 3 days ago

Service Writer Training: People Skills Your Customers Will Love

by Bill Springer 3 days ago

Service writers do a lot of things. But, of all the things they do, the most important is managing the relationships with your customers. That’s not an e…

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Master Class Homework Packet: HCM Business Plan

by Bart Wilson 5 days ago

Master Class Homework Packet: HCM Business Plan

by Bart Wilson 5 days ago

For those of you in a Master Class, You’ve just learned about creating a Human Capital Management business plan and how it can systematically help…

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Create Change with the People-Process-Technology Framework

by Jason Volny 5 days ago

Create Change with the People-Process-Technology Framework

by Jason Volny 5 days ago

How many times did you come back from a 20-group or a DSES 2020, DrivingSales Executive Summit, with a great idea that can help your organization get the r…

331 1

Jordan Cronkhite and R. J. James like this.

You Down with OTT? Yeah, You Know Me! | KPI Cafe Season 5 Episode 8

by Dane Saville 5 days ago

You Down with OTT? Yeah, You Know Me! | KPI Cafe Season 5 Episode 8

by Dane Saville 5 days ago

To finish out our season on budgeting, Reunion's CEO Dave Spannhake returns to discuss programmatic media with KPI Cafe's Host Dane Saville. From t…

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Don't Forget About Your Managers.

by Derrick Woolfson Last Week

Don't Forget About Your Managers.

by Derrick Woolfson Last Week

When we are hit with an unprecedented situation - out of left field - it can easily derail your dealer's efforts. Sustaining everything you have worked…

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Dax Robinson, Mike Ridenour and 3 other like this.

General Community Posts Become a Blogger

Display Advertising for Car Dealers

by Jim Flint Yesterday

Display Advertising for Car Dealers

by Jim Flint Yesterday

Display advertising helps you to keep your dealership's name in front of customers. Since people are spending 80 percent of their auto shopping time on…

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J.D. Power: U.S. Auto Industry Recovery is Now at a Pause

by Digital Air Strike Yesterday

J.D. Power: U.S. Auto Industry Recovery is Now at a Pause

by Digital Air Strike Yesterday

Six weeks of consecutive growth in the U.S. auto industry has stalled, according to J.D. Power. This means sales remained level for three weeks in M…

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It Doesn’t Get Much Worse than This!

by Dan Beres 4 days ago

It Doesn’t Get Much Worse than This!

by Dan Beres 4 days ago

All automobile manufacturers strive for dominance in the marketplace. Vying for consumer's money, trust, and brand loyalty is an ongoing challenge thro…

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iRecon Enhances Platform to Bring Greater Transparency, Communication & Efficiency to Reconditioning

by Bryant Gibby 4 days ago

iRecon Enhances Platform to Bring Greater Transparency, Communication & Efficiency to Reconditioning

by Bryant Gibby 4 days ago

Introducing a new and more user-friendly look, feel and functionality to help dealers get used inventory front-line ready faster Oakbrook Terrace, IL. &…

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Providing a No-Contact Service Visit

by Connor Wolanski 6 days ago

Providing a No-Contact Service Visit

by Connor Wolanski 6 days ago

*This article previously appeared in the Reynolds and Reynolds FUEL monthly newsletter* By Jeff Adams In times like these, making sure customers feel…

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Re-creating Your “New” Business

by Ted Gaines Last Week

Re-creating Your “New” Business

by Ted Gaines Last Week

The door you reopen could lead to a very different business than the one you had to lock.... No matter how many years or how many generations your busin…

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Don’t Buy CRM Software Without Asking These Questions

by Bill Wittenmyer Last Week

Don’t Buy CRM Software Without Asking These Questions

by Bill Wittenmyer Last Week

You’ve decided to get a CRM or replace an existing one. Now what?   A CRM system should help your staff connect with customers, increase s…

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Hilco Global Perspective Explores Key Drivers of Ecommerce Sales in the Automotive Aftermarket

by Bart Wilson Last Week

Hilco Global Perspective Explores Key Drivers of Ecommerce Sales in the Automotive Aftermarket

by Bart Wilson Last Week

NORTHBROOK, Ill., May 28, 2020 – Hilco Global has engaged with leaders from across the automotive aftermarket industry to issue a detailed perspectiv…

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Spireon Honored in American Business Awards for Customer Service and Product Innovation

by Bart Wilson Last Week

Spireon Honored in American Business Awards for Customer Service and Product Innovation

by Bart Wilson Last Week

Vehicle Intelligence Company Takes Home Silver in Two Award Categories After Notable Achievements in 2019   IRVINE, Calif., May 28, 2020&md…

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Notifications & Messages

How to Earn an A for Your BDC | KPI Cafe Season 5 Bonus 1

Service Writer Training: People Skills Your Customers Will Love

Create Change with the People-Process-Technology Framework

It Doesn’t Get Much Worse than This!

Don’t Buy CRM Software Without Asking These Questions

Re-creating Your “New” Business

Vendor Ratings Rate a Vendor 78,083 Verified Ratings

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