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How to Properly Execute Pickup and Delivery

Do you know what your customers chose as their 4th most preferred amenity in our recent Dealership Service Retention Report?

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Leveraging Data to Drive Success

Effective dealership leaders need to show their teams what success looks like and how they can get there.

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Why Creativity Matters To Our Dealerships

Creativity is the use of the imagination or original ideas. There are various ways to develop our own individual creativity and creativity within our organization.

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Power Questions for Effective Communication

Effective communication is the foundation in every area of our organization. Read this article to learn more.

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10 Ways to Build Customer Loyalty from Fixed Ops

Learn 10 of the most compelling automotive customer loyalty strategies fixed ops and service directors use to increase retention.

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Recent Forum Activity Start a Discussion

New CAR SALES: Learn To Overcome-"I can buy the same truck at another dealership for less!"

Last reply by Christian Younggren
• 17 hours ago

New Measuring Success in Marketing

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• 19 hours ago

Rewarding Success

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• 19 hours ago

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• 4 days ago

OEM Web Site and Digital Advertising Requirements

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• 5 days ago

#womeninautomotive #nadacontest

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• 6 days ago

AUTOMOTIVE SALES TRAINING: “I can buy it at another car dealership for less!” (Part 2)

Last reply by Christian Younggren
• 6 days ago

How do you coach your salespeople?

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• Last Week

After-Sales Follow Up Template

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Car Sales Training: 20 X 3 SETS YOU FINANCIALLY FREE!

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• January 13th

GM Third Party Leads

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• January 12th

Employee Pricing in 2020? How out of touch are the OEMs?

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• January 12th

CRM Inventory Issue

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• January 12th

Digital Retailing

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• January 12th

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Accounting Discussions Start a Discussion

Cloud Software Vs On Premise System

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• Oct 28, 2020

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Cloud Accounting Management System

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• Oct 26, 2020

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How do you run a successful accounting practice?

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• Aug 22, 2020

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After-Sales Follow Up Template

Last reply by Asif Premji
• Last Week

Lease Buyouts

Last reply by Morgan Hardy
• Sep 13, 2020

2012
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Selling Insurance in F&I

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• Sep 13, 2020

1722
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Fixed Ops Discussions Start a Discussion

The death of flat rate pay plans

Last reply by Ty Bullard
• 4 days ago

Employee review metrics for technicians

Last reply by Craig Wilson
• Dec 22, 2020

What are some of the challenges that you have had with moving forward with Recon Software?

Last reply by Simple Dealer Suite
• Dec 15, 2020

General Mgt Discussions Start a Discussion

New CAR SALES: Learn To Overcome-"I can buy the same truck at another dealership for less!"

Last reply by Christian Younggren
• 17 hours ago

AUTOMOTIVE SALES TRAINING: “I can buy it at another car dealership for less!” (Part 2)

Last reply by Christian Younggren
• 6 days ago

Car Sales Training: 20 X 3 SETS YOU FINANCIALLY FREE!

Last reply by Christian Younggren
• January 13th

Marketing Discussions Start a Discussion

New Measuring Success in Marketing

Last reply by Craig Wilson
• 19 hours ago

Holiday Videos

Last reply by Randi DeSantis
• Dec 30, 2020

Data Hygiene and Owner Verification Solutions

Last reply by Dustin Schuler
• Dec 11, 2020

Internet/BDC Discussions Start a Discussion

OEM Web Site and Digital Advertising Requirements

Last reply by Eric Damiani
• 5 days ago

GM Third Party Leads

Last reply by Jody Hudson
• January 12th

BDC Experts-Help

Last reply by Anthony Sadosky
• Dec 3, 2020

Misc Industry Discussions Start a Discussion

Rewarding Success

Last reply by Craig Wilson
• 19 hours ago

#womeninautomotive #nadacontest

Last reply by Randi DeSantis
• 6 days ago

How can I get my employees involved in defining success?

Last reply by Allison Nygaard
• January 8th

New Car Discussions Start a Discussion

How do you coach your salespeople?

Last reply by Allison Nygaard
• Last Week

Employee Pricing in 2020? How out of touch are the OEMs?

Last reply by Randi DeSantis
• January 12th

Shortage of new cars

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• Oct 21, 2020

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VDP: How many CTAs should you have?

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Please critique my Sales Plan and let me know what works for you

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car gurus again

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Exclusive Blog Posts Become a Blogger

Using Social to Educate the Market

by Bart Wilson 12 hours ago

Using Social to Educate the Market

by Bart Wilson 12 hours ago

  Friendemic CEO Steve Pearson and President/CPO Jason Barber discuss how you can use social to engage your audience and educate them on your dea…

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[Podcast] Establishing Metrics. Are You Focusing on the Right Ones?

by DrivingSales HCM 19 hours ago

[Podcast] Establishing Metrics. Are You Focusing on the Right Ones?

by DrivingSales HCM 19 hours ago

We've discussed the importance of selecting and tracking metrics that allow you to better understand the success of your employees, but how will you kn…

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Automotive Retail Misnomers with Micah Birkholz and Dan Moore

by Dane Saville Yesterday

Automotive Retail Misnomers with Micah Birkholz and Dan Moore

by Dane Saville Yesterday

You can listen to the full podcast here: https://bit.ly/3qHeG87 Don't forget to subscribe to this YouTube channel and to the KPI Cafe on your favori…

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How Discomfort Leads To Growth

by Brandin Wilkinson 3 days ago

How Discomfort Leads To Growth

by Brandin Wilkinson 3 days ago

Our Sales Manager, George Benneyworth (with Tucker) has committed to running 4kms every 4 hours for 48 hours during -40 temps. Why?  Because he mad…

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8 Benefits of Collaboration

by Brandin Wilkinson 5 days ago

8 Benefits of Collaboration

by Brandin Wilkinson 5 days ago

“Competition makes us faster. Collaboration makes us better.”    I always assumed that collaboration and teamwork were the same t…

268 0

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Take a 2 Minute Survey. Get a $10 Amazon gift card!

by Bart Wilson 6 days ago

Take a 2 Minute Survey. Get a $10 Amazon gift card!

by Bart Wilson 6 days ago

We are looking to hear directly from dealers with this very short and easy-to-answer survey. Answer a few questions, which only takes about 90 seconds, and…

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How to Get Customers Back for Their First Service Appointment

by Bill Springer 6 days ago

How to Get Customers Back for Their First Service Appointment

by Bill Springer 6 days ago

Looking for ideas to get new customers to return to your dealership for their first service appointment? Here are a few that’ll help ensure you’re gett…

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[Podcast] Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success

by DrivingSales HCM Last Week

[Podcast] Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success

by DrivingSales HCM Last Week

In this episode, Jason and Bart discuss the importance of choosing the right metrics to track for your team and how those generally fall into two categorie…

345 1

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General Community Posts Become a Blogger

Jared Hamilton & Jason Volny to Present at NADA Show 2021

by Bart Wilson 12 hours ago

Jared Hamilton & Jason Volny to Present at NADA Show 2021

by Bart Wilson 12 hours ago

DrivingSales, the leader in human capital management software for dealerships, is excited to announce that Jared Hamilton, CEO and Founder of DrivingSales …

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DealerRater Dealer of the Year Awards Honor Dealerships’ Outstanding Customer Experience

by Allison Phelps 12 hours ago

DealerRater Dealer of the Year Awards Honor Dealerships’ Outstanding Customer Experience

by Allison Phelps 12 hours ago

More than one million reviewers have spoken: winning dealerships prioritize what shoppers value most - digital-first services, high engagement, and Covid-1…

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One View Vault Key Enables Data Searches Between One View Vault and Auto Dealership Applications

by Travis Peterson 22 hours ago

One View Vault Key Enables Data Searches Between One View Vault and Auto Dealership Applications

by Travis Peterson 22 hours ago

Users can use the Vault Key to initiate searches of the One View Vault archiving platform without leaving the DMS screen or other applications. Indianap…

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Inovatec Systems Corporation Introduces New OCR Feature Within its JAVELIN Platform

by Vladimir Kovacevic Yesterday

Inovatec Systems Corporation Introduces New OCR Feature Within its JAVELIN Platform

by Vladimir Kovacevic Yesterday

Automatic Document Indexing Will Drastically Increase Transaction Accuracy and Speed for Financial Institutions BURNABY, BC (January 25, 2021) -&nb…

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Used Car Calamity: The Safety Sink Hole Growing Beneath Our Industry

by Sean Reyes 5 days ago

Used Car Calamity: The Safety Sink Hole Growing Beneath Our Industry

by Sean Reyes 5 days ago

Despite the pandemic, consumers are still in-market for vehicles. Manufacturers, at one point, were forced to slow production due to local and state regula…

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Why You Need Social Media and Online Reputation Management

by Digital Air Strike 6 days ago

Why You Need Social Media and Online Reputation Management

by Digital Air Strike 6 days ago

Social media and online reputation management (ORM) are defined as the process of tracking, monitoring, and (if you’re feeling lucky) eliminating neg…

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Who’s Watching the Watchman?

by Travis Peterson 7 days ago

Who’s Watching the Watchman?

by Travis Peterson 7 days ago

A dealership is a complex organization with a lot of moving parts. With only so many hours in a day, an Owner or GM has to trust the CFO & Controller t…

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Want to Win in 2021? Rethink Customer Engagement.

by Steve Roessler Last Week

Want to Win in 2021? Rethink Customer Engagement.

by Steve Roessler Last Week

If 2020 taught automotive retail any lessons, it’s that digital experiences are no longer just a part of our business. Instead, the way dealers engag…

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CallRevu Announces New Platform Communication Intelligence (CI) for the Automotive Industry

by Bart Wilson Last Week

CallRevu Announces New Platform Communication Intelligence (CI) for the Automotive Industry

by Bart Wilson Last Week

CallRevu, a leader in automotive Communication Intelligence (CI), proudly announces today the launch of a platform innovation which harnesses Artificial In…

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Notifications & Messages

How to Properly Execute Pickup and Delivery

Leveraging Data to Drive Success

Why Creativity Matters To Our Dealerships

Power Questions for Effective Communication

10 Ways to Build Customer Loyalty from Fixed Ops

Vendor Ratings Rate a Vendor 80,940 Verified Ratings

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