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Developing your dealership culture. Culture sets the stage for success Behavior is a mirror of culture and leadership.What people do in your organization is a reflection of the stage on which they perform. Leaders ser that stage , so how your people perform is a refection of your leadership.You can use this mirror of others' behavior to understand what you and your management staff should be doing differently to differentiate you and your people from the crowd. Using feedback , look at what people actually do,not at what they should be doing and how they feel about their position and work performance.To totally understand your dealerships culture and how you are influencing your people, talk with them, get to know them really well, what their ambitions are, their desires, goals, dreams and aspirations are and what their job really means to them and how you can better serve them.Leading today's employees requires a more personal touch as they want more say in what goes on around them. They want to be communicated to and listened to, have their ideas and opinions listened to and considered to be implemented in the policies and procedures handbook.Great leaders have always responded with vision and flexibility to the needs of the people who follow them People want to be engaged. As a leader you need to develop an engaging work culture by doing some essential things, Create the Right Enviornment, being a role model encouraging and rewarding those who show new leadership behavior.Be open and receptive in all discussions including human values and rewarding those who demonstrate desired cultural values This is the kind of ledership cutures that are highly productive and create high levels of internal satisfaction among your peers. Part 2 coming later today The Development of Culture!