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ActivEngage

Managed Messaging

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About the Product

ActivEngage managed messaging is the premier, people-powered solution for automotive chat and text. With a fully-trained team of Customer Engagement Experts (CEEs) guiding and nurturing your digital shoppers 24/7, your dealership will thrive. Whether on desktop or mobile, Facebook, or another third-party, our managed messaging solutions take shoppers on a seamless journey from research to purchase and beyond. ActivEngage’s evolving software, expert teams, and proven processes close the sale gap

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Last edited by Brinley Janson on A few seconds ago

Product Summary

Star Rating Distribution:
8
2
0
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

I've been with this company over 7 years. I only switch when I feel pain.
Reviewed by an Internet Salesperson May 14th
Recommended: YES
✅ Verified Rating

Pros: The relationship with the company is amazing. They are always making great recommendations to improve our results. If you're looking for quality managed chat, this is a great place to look. I also like that they were willing to make adjustments and reference notes for many of the unique situations we come across in our market.

Cons: I really miss the newsletter they used to put together. I found it very informative and really was a good value add to the companies current and potential clients.

Service and support have been flawless. Easily the best experience I've had.
Reviewed by an Internet Director May 13th
Recommended: YES
✅ Verified Rating

Pros: Support and lead convertion are great.

Cons: Little work to get all tools working and tied to Google analytics.

Managed Chat
Reviewed by an Internet Director May 13th
Recommended: YES
✅ Verified Rating

Pros: Gets the ball rolling and helps acquire leads from an avenue we wouldn't normally have access to.

Cons: None that I am aware of at this time

Great chat feature for customers with online inquiries.
Reviewed by a BDC Manager May 13th
Recommended: YES
✅ Verified Rating

Pros: Helpful and understanding to our customers who are looking for information from us.

Cons: None

Great service, quality results!
Reviewed by a Marketing Director May 13th
Recommended: YES
✅ Verified Rating

Pros: Attentive reps, reliable product, low funnel leads

Cons: None :-)

Activengage is a great chat tool and is very beneficial to us!
Reviewed by an Internet Director May 12th
Recommended: YES
✅ Verified Rating

Pros: The leads and the ease of integration.

Cons:

Active Engage is overall good
Reviewed by a Dealer Professional May 12th
Recommended: YES
✅ Verified Rating

Pros: They quickly respond to chats. They are able to schedule into Xtime.

Cons: Didn't always answer the customer's question right away. There is not a feature to chat with one of Active Engage's agents, you instead have to take over the chat. The dashboard is not very user friendly. It is difficult to find chats that have been closed. The data that is pushed to our CRM was all jumbled into one giant paragraph instead of separated out like a conversation.

I enjoy what ActivEngage has to offer!
Reviewed by a BDC Manager May 12th
Recommended: YES
✅ Verified Rating

Pros: I enjoy this software and the chat agents! They help a tremendous amount when the BDC employee(s) are tied up/assisting others, after hours, and just in general! Thanks for your help to make us succeed.

Cons: If I could change anything about this product, it would be the ability to have one agent assigned to our location and use their names with clients! :)

Simple, Reliable Product
Reviewed by a Dealer Professional May 12th
Recommended: YES
✅ Verified Rating

Pros: Easy set up, low maintenance. Facebook marketplace listing placement is easy, chat team very adept. They take great direction.

Cons: No additional capabilities

Great job at converting inquiries to leads with full contact info
Reviewed by a Marketing Director May 12th
Recommended: YES
✅ Verified Rating

Pros: You get a live person to answer questions and route to the proper department

Cons: Visibility in FB messenger, but that's a FB problem not Active Engage


Contact Info

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