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Jared Hamilton
From: Jared Hamilton
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ActivEngage

ActivEngage

Exclusive Blog Posts

What’s the Big Deal About Millennials?

What’s the Big Deal About Millennials?

At this point, you’ve probably read countless posts, memes and articles about what millennials are ruining, how they are changing the way things are …

Tips for Selling More Small Cars at Your Dealership

Tips for Selling More Small Cars at Your Dealership

If you own a car dealership, you might have found that a lot of people who come in are looking for trucks, sports utility vehicles and roomy sedans. Ev…

Stocking & Pricing Inventory: Interview With Brian Finkelmeyer

Stocking & Pricing Inventory: Interview With Brian Finkelmeyer

Brian Finkelmeyer, Direct of Business Development at vAuto, discusses the dos and don'ts of pricing and stocking inventory. …

How to Engage "Ready to Buy" Shoppers

How to Engage "Ready to Buy" Shoppers

The stakes are high: sales are slipping, your competition is stiff, and today’s shoppers are the most savvy yet. But there’s good news – there are a…

Upcoming Webinar: Use Your Showroom to Show, Not Sell

Upcoming Webinar: Use Your Showroom to Show, Not Sell

Ecommerce is on the rise, and today's customers walk into your showroom better-informed than ever before. 9 out of 10 customers are more likely to…

The Most Important Chat Infographic You'll Ever See

 

It’s true that the live chat adoption rate is growing astronomically among auto dealers. The ability to greet your online shoppers and walk them around your virtual showroom has proven to be an invaluable technology, driving more customers to physical dealerships and ultimately selling more cars. You know all of this already, but one question remains: Do I manage my own website chat, or should I allow a vendor to take over for me?

Call us biased, but we’ve dug deep into our customer database, and we found some interesting statistics. Using a trusted managed chat solution leads to a blissful, relaxing paradise. Cherubs whisper lead information into your ear as you stroll carelessly through gardens of unicorns and rainbows. Your fully-staffed website professionally greets all of your customers for you – while converting 80% of all chats into qualified leads with a phone number and email. Your chats are answered within 6 seconds while you bask in the warm glow of the sun, and all you have to do is collect the pot of gold.

But we know that some of you guys try to deal with chat on your own, using other vendors who have left you in the wilderness to carry the burden of live chat. These poor souls are embroiled in a fiery hellscape, agonizing over missed web chats, haunted by the demons of poor response times. As they scramble around their dealership website, they shed sweat and tears over their lost sales and failed customer service. These dealers still hold on hope – hope that one day, the end of the world will spare them from their eternal torment.

And no, we don’t think we’re overstating things.  We’ve even illustrated your predicament for you:

No dealer deserves such cruel punishment. That’s why ActivEngage is here to help. Let us work with you to reach your managed chat nirvana – check out our new eBook, In-house vs. Managed Chat  to get the full story on how you’re missing out.

Jim Bell
I'm right with you Stephen on the managed chat. You hit it on the head with response time and lack of handling the chats correctly right off the bat. I am a believer.
Jim Bell
I'm right with you Stephen on the managed chat. You hit it on the head with response time and lack of handling the chats correctly right off the bat. I am a believer.
Jim Bell
I'm right with you Stephen on the managed chat. You hit it on the head with response time and lack of handling the chats correctly right off the bat. I am a believer.
Jim Bell
I'm right with you Stephen on the managed chat. You hit it on the head with response time and lack of handling the chats correctly right off the bat. I am a believer.

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