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Jared Hamilton
From: Jared Hamilton
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ActivEngage Extends Chat Hours

 

In ActivEngage’s 5 years of operation, we’ve collected a whole lot of data about the buying habits of online shoppers. We use this data to keep our eyes on the big picture, and we’ve noticed a startling trend: More web shoppers are active early in the morning. What does this trend mean for you and your dealership?

ActivEngage has identified an increase in morning shoppers from the hours of 8:00 AM – 9:00 AM (EST). Perhaps, during these busy holiday months, shoppers only have time to research their next vehicle before work. Or maybe these buyers are simply having new car dreams. Whatever the reason for this increase, ActivEngage has got you covered – and you didn’t even have to ask.

We’ve decided to extend our office chatting hours to accommodate this upswing of web activity in the morning. Now all of our managed chat clients can have full service chat from 8:00 AM to midnight (EST) – an extra hour of chatting! This additional chat time ensures that we’ll be there for those early morning shoppers, and will help us better service our West Coast clients.

There’s never been a better time to be an ActivEngage dealer! As the shopping season rapidly approaches, we’re proud to continually improve our service and offer our dealer partners the quality conversations that their websites deserve. With this additional chat functionality, we predict that our dealer partners will see more leads than ever before from ActivEngage, the most trusted name in live chat.

Curious about your early morning traffic? Want to schedule your free demo? Give us a call at 800-441-7779 option 1, or check out our free eBook, The Live Chat Buyer’s Guide. And as always, subscribe to the ActivEngage blog for daily marketing updates and breaking news for auto dealers!

Kevin Frye
Good move. We see lots of website traffic early in the am, as well as between 8:30 until 11 pm in the evening. Often folks who get home from work, have dinner, do homework with the kids, get them to bed, and then they finally have the time to sit down and shop for cars online. Glad to see ActivEngage make moves to accomodate the market activity.

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