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CDK Global

CDK Global

CDK CRM

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Star Rating Distribution:
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30
45
29
9
Rating by Job Title:

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About the Product

Having the tools necessary to increase customer satisfaction and successfully manage your relationships is essential. CDK CRM can help your automotive dealership reach out to more people and track those leads. All you have to do is turn them into customers.

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Product Summary

Product Overview
CDK CRM Product Overview

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Star Rating Distribution:
35
30
45
29
9

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Reports are too hard to obtain.
Reviewed by Internet Director January 4th
Recommended: YES
✅ Verified Rating

Pros: It is an easy CRM to manage. Maybe too easy!

Cons: Limited options are frustrating

Worst CRM.
Reviewed by a Dealer Professional Dec 26, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: You have to pay to have it loaded with customer data. Its a ridiculous system and the worst CRM I have used in 23 years. You have to jump through a ton of hoops to transfer to a new CRM.

More problems that successes.
Reviewed by a Dealer Professional Dec 20, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: Platform integration is impossible. Too many problems to list.

I gave a 4 because none are perfect. But it's a great CRM.
Reviewed by an Internet Salesperson Dec 17, 2018
Recommended: YES
✅ Verified Rating

Pros: Manages everything very well, my leads are easy to get in one place and stay current, reminds me if I need to follow up. Good program.

Cons:

We tried this CRM because they have the best DMS tool
Reviewed by a Dealer Professional Dec 17, 2018
Recommended: NO
✅ Verified Rating

Pros: They have a great sales team.

Cons: Many issues and information took forever to access.

Manages all our leads very efficiently.
Reviewed by a Salesperson Dec 14, 2018
Recommended: YES
✅ Verified Rating

Pros: Information is easy to find, very efficient system to work with.

Cons:

Powerful system that keeos us up to date.
Reviewed by a Salesperson Dec 14, 2018
Recommended: YES
✅ Verified Rating

Pros: reps are good and system is thebest.

Cons:

Really easy to find stuff on this CRM. Quick and efficient.
Reviewed by an Internet Director Dec 13, 2018
Recommended: YES
✅ Verified Rating

Pros: Manages information very well. Quick and easy to use.

Cons:

not making progress.
Reviewed by a Dealer Professional Dec 12, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: They were bought out and they kept revamping and rewriting the system and it keeps sucking more and more each time.

We love this software!
Reviewed by a Service Associate Dec 11, 2018
Recommended: YES
✅ Verified Rating

Pros: It is the best at integration and managing all aspects of customer service from sales to purchase, also the service department. It's always current and reports are awesome.

Cons:


Contact Info

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