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CDK Global

CDK Global

CDK CRM

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Star Rating Distribution:
34
32
41
28
9
Rating by Job Title:

Contact Info

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About the Product

Having the tools necessary to increase customer satisfaction and successfully manage your relationships is essential. CDK CRM can help your automotive dealership reach out to more people and track those leads. All you have to do is turn them into customers.

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Product Summary

Product Overview
CDK CRM Product Overview

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Star Rating Distribution:
34
32
41
28
9

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

CRM is good. Hope in the future there are more options.
Reviewed by a Group Executive Last Week
Recommended: YES
✅ Verified Rating

Pros: Customer support isn't the best but it is a good tool.

Cons:

All the tools make us productive and timely.
Reviewed by a BDC Manager March 6th
Recommended: YES
✅ Verified Rating

Pros: CDK has good reps and trainings are good.

Cons:

Good CRM, had it for a while.
Reviewed by a Vendor Executive March 1st
Recommended: YES
✅ Verified Rating

Pros: Does everything we need and more, good platform, manages all aspects well.

Cons:

Good platform and management tool.
Reviewed by Fixed Ops Director February 28th
Recommended: YES
✅ Verified Rating

Pros: Easy for employees to navigate and use. Keeps them on track. Information is easily shared from parts to service and back. Manages service leads and reminders very well.

Cons:

Easy to navigate and communicate for service.
Reviewed by Service Manager February 27th
Recommended: YES
✅ Verified Rating

Pros: Good CRM for managing all aspects of my service department. Tracks everything and very functional.

Cons: Does not integrate with one of our other products.

Reports are too hard to obtain.
Reviewed by Internet Director January 4th
Recommended: YES
✅ Verified Rating

Pros: It is an easy CRM to manage. Maybe too easy!

Cons: Limited options are frustrating

Worst CRM.
Reviewed by a Dealer Professional Dec 26, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: You have to pay to have it loaded with customer data. Its a ridiculous system and the worst CRM I have used in 23 years. You have to jump through a ton of hoops to transfer to a new CRM.

More problems that successes.
Reviewed by a Dealer Professional Dec 20, 2018
Recommended: NO
✅ Verified Rating

Pros:

Cons: Platform integration is impossible. Too many problems to list.

I gave a 4 because none are perfect. But it's a great CRM.
Reviewed by an Internet Salesperson Dec 17, 2018
Recommended: YES
✅ Verified Rating

Pros: Manages everything very well, my leads are easy to get in one place and stay current, reminds me if I need to follow up. Good program.

Cons:

We tried this CRM because they have the best DMS tool
Reviewed by a Dealer Professional Dec 17, 2018
Recommended: NO
✅ Verified Rating

Pros: They have a great sales team.

Cons: Many issues and information took forever to access.


Contact Info

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