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CDK Global

CDK Global

CDK CRM

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Star Rating Distribution:
23
17
27
21
12
Rating by Job Title:

Contact Info

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About the Product

Having the tools necessary to increase customer satisfaction and successfully manage your relationships is essential. CDK CRM can help your automotive dealership reach out to more people and track those leads. All you have to do is turn them into customers.

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Last edited by Laurel Stankus on A few seconds ago

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Product Summary

Product Overview
CDK CRM Product Overview

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Star Rating Distribution:
23
17
27
21
12

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Support isn't always available.
Reviewed by a BDC Manager 7 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: Glitches and it takes too much time to get us up and running again!

They do WEBSITE and CRM..Everything runs smoothly!
Reviewed by a Dealer Professional Last Week
Recommended: YES
✅ Verified Rating

Pros: Support couldn't be better. Inventory is a snap and leads are easy!

Cons:

great CRM
Reviewed by Other January 3rd
Recommended: YES
✅ Verified Rating

Pros: it is a good platform but it does get busy.

Cons:

Good CRM
Reviewed by Marketing Director January 3rd
Recommended: YES
✅ Verified Rating

Pros: I am happy with the CRM system. easy to use.

Cons:

not satisfied with CDK
Reviewed by BDC Manager January 2nd
Recommended: NO
✅ Verified Rating

Pros:

Cons: I would not recommend CDK.

Katie Savoca

Good Afternoon! Thank you for your review. I am the product marketing manager at CDK currently working on our CRM, BDC and Campaign Manager applications. We are currently working hard to improve our products and customer's experience and I would love to get more feedback on your experience with our products. Feel free to contact me directly at katie.savoca@cdk.com.

awesome CRM
Reviewed by BDC Manager January 2nd
Recommended: YES
✅ Verified Rating

Pros: very satisfied with customer support.

Cons:

We don't have a choice but they do a good job!
Reviewed by an Internet Director Dec 27, 2017
Recommended: YES
✅ Verified Rating

Pros: CRM and DMS with CDK is a win-win situation!

Cons:

Not easy to manage.
Reviewed by a Salesperson Dec 18, 2017
Recommended: YES
✅ Verified Rating

Pros: There are many possibilities with thi Vendor but not sure I would recommend them!

Cons:

Upgrades are happening and we couldn't be happier!
Reviewed by a Sales Manager Dec 14, 2017
Recommended: YES
✅ Verified Rating

Pros: The wait was worth it! They are the best!

Cons:

Satan's Own CRM
Reviewed by a Dealer Professional Dec 13, 2017
Recommended: NO
✅ Verified Rating

Pros: The greatest 'pro' is that our contract will eventually end. Second is that at least the merge feature is decent.

Cons: I just don't have time to write the essay required to explain all the problems that are inherent with this system. This is the finest example of a computer guy building something for dealers to use, without any actual input from people that would end up using the system. No way in hell would a car guy EVER think that the way this system works is acceptable. An example: it's impossible to frame in an inventory selection to a customer response/template, to show them an exact vehicle. You have to cut and paste a link, hyperlink it in the response, and do that as you need to send customers alternatives.

Katie Savoca

Oh my! This made me chuck and was disappointing to see that our product has not met your needs. I appreciate your honesty. I'm the Product Marketing Manager for CDK's CRM Application and I would love to learn more about how you would like to see your CRM work for you as a dealer. We are working very hard here to improve our CRM product and are very excited about the new release coming this month that includes a new user interface and many other features! If you'd like to chat more, please feel free to contact me directly at katie.savoca@cdk.com.

Katie Savoca

*chuckle


Contact Info

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