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CDK Global

CDK Global

CDK CRM

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12
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About the Product

Having the tools necessary to increase customer satisfaction and successfully manage your relationships is essential. CDK CRM can help your automotive dealership reach out to more people and track those leads. All you have to do is turn them into customers.

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Product Summary

Product Overview
CDK CRM Product Overview

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Star Rating Distribution:
24
18
29
26
12

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

They are behind the world in technology.
Reviewed by an Internet Director 3 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: Their website is good but the CRM needs upgrades, options and ease of use options.

Used for many years but Elead1 is better!
Reviewed by a Sales Manager 3 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: Too many clicks and difficult to maneuver from task to task.

We have to switch providers..to many glitches!
Reviewed by an Internet Salesperson 6 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: If we take more than 10-15 seconds to fill in the blanks. The system knocks us out and we have to start over. It is so time consuming and frustrating!

Don't really like it at all
Reviewed by General Sales Manager 6 days ago
Recommended: NO
✅ Verified Rating

Pros:

Cons: They need to bring it up to speed, the software is like it's from the 80s.

Good product ..wish there was more options!
Reviewed by a Sales Manager 6 days ago
Recommended: YES
✅ Verified Rating

Pros: It has all the basic components but could be a lot easier to manage!

Cons:

seems outdated but does the job
Reviewed by a Salesperson 7 days ago
Recommended: YES
✅ Verified Rating

Pros: Takes a lot of clicks to process and make additions.

Cons:

This has been very helpful.
Reviewed by BDC Manager 7 days ago
Recommended: YES
✅ Verified Rating

Pros: This has been the best CRM that we have used. It goes great with our website provider and we couldn't be happier. I do believe that CDK is riding on the coat tails of our website provider but still it's working out great.

Cons:

So many issues!
Reviewed by an Internet Salesperson Last Week
Recommended: YES
✅ Verified Rating

Pros: Had for many years but as we grow, it is harder to manage!

Cons: Chat leads don't come through the CRM. Functionality is lacking!

Too many clicks to accomplish processes!
Reviewed by a Dealer Professional February 5th
Recommended: YES
✅ Verified Rating

Pros: Ok.. better DMS than a CRM but does the job.

Cons:

Support isn't always available.
Reviewed by a BDC Manager January 16th
Recommended: NO
✅ Verified Rating

Pros:

Cons: Glitches and it takes too much time to get us up and running again!


Contact Info

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