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CDK Global

CDK Global

CDK CRM

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Star Rating Distribution:
25
22
33
30
11
Rating by Job Title:

Contact Info

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About the Product

Having the tools necessary to increase customer satisfaction and successfully manage your relationships is essential. CDK CRM can help your automotive dealership reach out to more people and track those leads. All you have to do is turn them into customers.

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Product Summary

Product Overview
CDK CRM Product Overview

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Star Rating Distribution:
25
22
33
30
11

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Support is good and plan is even better.
Reviewed by a Sales Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: We let them run with the plan and it works well.

Cons:

Support can't compare to Elead1.
Reviewed by a BDC Manager Last Week
Recommended: YES
✅ Verified Rating

Pros: Good product but not much help when we need it.

Cons: Takes too many clicks to manage customers.

Like integration
Reviewed by BDC Manager April 5th
Recommended: YES
✅ Verified Rating

Pros: Love the integration with the CDK DMS.

Cons: Would like to see it be more geared towards service instead of sales., better tracking of service appointments through both the DMS and CRM.

too hard to manage and it's slow..
Reviewed by a Salesperson April 3rd
Recommended: NO
✅ Verified Rating

Pros:

Cons: Tough learning curve and once I learned it, it was still too hard.

terrible CRM.
Reviewed by a Salesperson April 3rd
Recommended: NO
✅ Verified Rating

Pros:

Cons: Too many clicks and too much down time.

Helps us keep track of our cars
Reviewed by Internet Sales March 28th
Recommended: YES
✅ Verified Rating

Pros: It's great for keeping track of our inventory.

Cons:

Not user friendly.
Reviewed by a General Sales Manager March 27th
Recommended: NO
✅ Verified Rating

Pros:

Cons: The support team is constantly telling me no. We need more options and with other CRM's, the option to click on a window and share it with a customer is available.

Emails get dropped and inventory gets lost.
Reviewed by a General Sales Manager March 12th
Recommended: NO
✅ Verified Rating

Pros:

Cons: Organization is lacking and this CRM is Trash as far as we are concerned.

Not user friendly, but does a good job.
Reviewed by an Internet Salesperson March 12th
Recommended: YES
✅ Verified Rating

Pros: The look of our site is appealing.

Cons: tough learning curve but does the job.

Lots of power but outdated
Reviewed by Sales Manager March 5th
Recommended: YES
✅ Verified Rating

Pros: It has a lot of power for those who are knowledgeable.

Cons: We are looking to change, it is not state of the art.


Contact Info

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explore Not Available
Do you work for CDK Global? Claim your company page now!

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