CDK Global

Pros: We are locked into their product, other options are not as strong yet.

Cons: Support has gone down, they have cut staff since bought out. Switching right now is ominous.

Pros: Easy to learn and use, get and send estimates, contact customers and technicians. I love this system.

Cons:

Pros: I love the product, it does everything we need, easy to use and train people on.

Cons: The support is terrible. Takes forever to fix a glitch.

Pros: Easy and efficient to use. Just a good system over all. No glitches or problems that I am aware of.

Cons: Nothing.

Pros: I like the basics of the DMS but the support is poor. Trying to change or correct something is difficult.

Cons: Support is poor.

Pros: I find this very easy to use and find information when I need it. One of the best DMS I've used.

Cons: None.

Pros: Integrates well with our other platforms. User friendly once you get to know the system.

Cons: None.

Pros:

Cons: Never user friendly, support is difficult to get. Became a daily hassle to fix anything.

Pros: I do like CDK overall it works great for our business.

Cons: When there is an issue it is extremely hard to get ahold of anyone to help.

Pros: This does it all and more. Integrates well with our CRM, easy to train people on and navigate.

Cons: None.