The Wayfaring Voyager
5 Tips for Branding Your Company Positively on Social Media
Finding new ways to brand yourself on social media has become a major challenge for those looking to brand themselves in a positive way. Knowing how best to represent yourself as a business can take time and putting together a strategy so you know that you are getting your message across as a company. The good thing is that you don’t have to be an expert in order to do a good job on social media.
Here are 5 ways you can come across as a solid, quality brand on social media.
1. Have a clear image in mind
How do you look to potential customers? Do you know what your logo and website design looks like to customers? Knowing clearly how you look to those who haven’t heard of you and don’t know which industry you are in can help you find any changes you might need to make to your social media pages. If potential customers don’t know what you represent, then it can be almost impossible to market online to the right people.
2. Make sure it looks nice
If you want clients to look at your site, then you want to make sure that it is nice to look at. Design is something that many businesses forget when they are looking to reach customers, but it can be one of the most important aspects of getting your message across. How your information is presented can make the difference of whether a customer will choose your business over your competition.
3. Interact with customers
Unfortunately, sometimes social media serves as a medium for customers to express any issues or problems that they have been facing while using your company. Along with the good, you might also have some negative comments or complaints. The best way to take a hold of the situation is to interact with customers on social media and to answer any questions they may have.
By interacting with customers, you are showing that you care about them and their feedback on your business. It also gives you a chance to provide some information for other customers, as well. Trust is the most important part of appearing positively to clients, and by answering any inquiries, you are showing that you care.
4. Post positive content
What you post can also give curious customers an idea of what is important to you and how you plan on conducting business. Negative politics, contentious issues, and radical posts rarely do well as a business. There’s nothing wrong with having an opinion, but expressing it over your business’s page might not be the best way to encourage new customers to visit your company and see what you have to offer.
5. Be honest
Just as posting negative news might not be the best way to go, posting content that does not express your views can be equally dangerous. You want to be honest about what you believe and why you have faith in your product or service. Branding your company means sharing with your buyer personas exactly what you are trying to accomplish and why that is needed in your industry. If you have any doubt about whether a certain type of content fits with your business’s model, then you should think twice about posting.
Finding the right way to brand your company is an important part of creating an online presence that will appeal to potential customers. When branding yourself, take some time and think about what you want to represent as a company and how you can through various social media outlets.
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1 Comment
Kristen Tepper
IncentiveFox
This is great and I think Interaction is key, especially in a business where customers aren't frequenting as much. A dealership is not a grocery store or an e-commerce site. So keeping customers engaged through positive and fun interactions is crucial in keeping a customer today! To really superpower interactions - using rewards and gamification is a great option.
Why? 65% of consumers say that receiving rewards impacts their frequency of purchase and 69% of consumers say that they’re more likely to try a brand if it gives rewards. - Social Annex