The Wayfaring Voyager
How to Market to Clients Who Are Afraid to Pay
Convincing clients that your product is worth buying can be one of the most difficult parts of marketing correctly. Now more than ever, you might run into clients that feel hesitant about fully committing to your product because they can find information from somewhere else, they are exposed to information that is incorrect, or they are convinced that a better deal might mean better quality.
However, there are some ways you can assure skeptical clients that they are in good hands and that your product is worth purchasing.
Make yourself an authority
One of the first things you should do when establishing your brand is to think about how you can become an expert in your field. This often means finding out who your ideal buyer is, his or her buying trends, and how best to assure him or her that your product is the best choice on the market. Once you have done that, you need to make your website, social media, and blog a valuable source of information so buyers can learn why your business is a reliable place to buy from.
Build customer trust
Where many companies fail is in giving clients a reason to trust them. Trust is something that takes time to earn and can be one of the main causes a client chooses not to buy—if he or she doesn’t trust a brand, it can be difficult to feel as though a product is worth purchasing. Make sure you talk to your customers and that you are readily available to answer any questions he or she might have. Make sure the information you offer is reliable and that it in choosing your product.
Make payment easy
Many businesses face the problem of finding themselves struggling to clench the deal if payment processes are too complicated. If you are selling a large item (like a car), there is likely to be some more paperwork involved, and clients might have to take some time to consider whether or not it is a good option for them. Try to make contracts as a readable and simple as possible, and make sure that you sit down and explain all the details mentioned in the contract.
Also, you’ll want to consider how best to set up payments with your clients. When they know that it can be simple (like using an online payment system), then they might be more likely to agree. Buying a car can be a huge investment, so having a few different options that can work for a client’s lifestyle can often be a great way to show that you care about their trust.
Experiment
Finding new ways to encourage clients to buy might take some experimentation and thought. Each client can be slightly different, and even when you’ve found a way to market to your perfect buyer, there are still going to be customers on the fringes who require a bit more assurance before they buy. It might not hurt to run through several different scenarios in order to find a way to entice hesitant clients about buying from your business.
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1 Comment
Scott Larrabee
I was just having this conversation this morning with a colleague about our Business pages on Facebook. I was explaining to him that these pages need to be a resource for our customers and potential customers in order to build trust and become an authority on what we sell! If it's all a sales message all the time people tune out, they can get that anywhere!! Thank you!