We’ve already established the importance of employee retention. Now let’s look at some practical ways to keep your best and brightest on board.
Giving good employees a measure of autonomy lets them know you trust them. When success is in large part an individual responsibility, individuals tend to step up to the plate. Although mentoring and training are important for all employees, letting competent individuals have ownership over their work is a great motivator. Help them create a plan of action based on their strengths, then step back and let them flourish. And ALWAYS reward a job well done.
Also make sure you regularly solicit feedback from employees. You should be informed on the overall feeling and culture at your dealership, and not just what management thinks. It’s also very important to find ways to incorporate that feedback into the culture. If employees feel they have voiced their opinions and their opinions are being ignored, they will be less motivated and are much more likely to look elsewhere for gainful employment. Take the time get feedback and use it to improve your dealership culture.