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Jared Hamilton
From: Jared Hamilton
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Allan Cooper

Allan Cooper Principal

Exclusive Blog Posts

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Keeping Up with the Joneses in Quick Lube

Keeping Up with the Joneses in Quick Lube

More than half of all sales customers will abandon your dealership’s service department in the first year. It’s a widely varying statistic &nda…

It Has Never Been Easier To Be Average

It Has Never Been Easier To Be Average

It has never been easier to be average. This post was written by Jay Acunzo, who will be speaking at the upcoming DrivingSales Executive Summit in Octob…

Employees leave jobs for all sorts of reasons. If a company experiences serious turnover, there’s a good chance that many employees are leaving for the same reason. Employers often try to employ exit surveys in hopes of locating the problem area; however, it’s rare that exit surveys really get to the bottom of a company’s problem. Employees and ex-employees alike fear retribution or “burned bridges” and are not likely to really express how they feel. Additionally, employees tend to be reluctant to speak with management about their concerns and discontent. One way to encourage employee interaction in company-wide problem solving is to create a venue that allows employees to voice concerns to several representatives, with no names attached to issues raised. This allows employees to maintain some level of anonymity. Representatives are also able to voice concerns without claiming them necessarily as their own. You’re far more likely to get an accurate depiction of company life by removing the fear of retribution or being “singled out.”

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